This activity is approved for 0.75 contact hours.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Dynamics of Conflict, Distress, and Crisis A. Marianne's Storm B. What Went Wrong? C. What is a Crisis? D. About Crises E. Intervention F. Emotional vs. Rational Reactions G. Emotional Phases of a Crisis H. Recognizing Emotional Escalation I. The Cat Crisis J. Understanding Individuals in Crisis K. Section Summary Section 3: Elements of a Crisis A. Understanding the Links to Break the Chain B. Link One: The Hazardous Event C. Link Two: The Vulnerable State D. Link Three: The Precipitating Factor E. Links in Marianne's Crisis F. Halftime Matching Review G. Link Four: Active Crisis H. Link Five: Reintegration I. Teach Coping Skills J. Helping Marianne to Reintegrate K. Section Summary Section 4: Managing a Crisis A. Creating a Plan B. Level One: Anxiety C. Level Two: Escalation D. Level Three: Physically Acting Out E. Level Four: Tension Reduction F. Four Stages of Crisis Development G. Report and Document H. Jayson's Escalation I. Section Summary Section 5: Essential Skills A. Strive to Develop Strong Relationships B. Good Rapport C. Building Rapport D. Developing Trust and Respect E. Validate F. Provide Focus G. Verbal Venting H. Make Use of Nonverbal Communication I. Personal Space J. Voice K. Your Impact on a Crisis: Positive of Negative? L. Matching Exercise: Your Impact M. Teach Self-Talk N. Changing Patterns O. Validating Billy P. Section Summary Section 6: Conclusion A. Summary B. Review C. Put in Practice D. Creating Your Own Work Portfolio E. Congratulations
Bruce Davis, Ph.D. is the Director of Behavioral and Psychological Services for the Tennessee Department of Intellectual and Developmental Disabilities (DIDD). He has 27 years of experience providing services to persons with intellectual disabilities and co-occurring behavioral health disorders. He is a Licensed Senior Psychological Examiner, a Licensed Professional Counselor, and a Board Certified Behavior Analyst. Dr. Davis has served as Regional Behavior Analysis Director for DIDD and was also Director of TN-START, a model crisis intervention program for persons with co-occurring disorders. He has also worked as an Assistant Professor in the Vanderbilt University Department of Psychiatry and directed the Behavioral Health and Intellectual Disabilities Clinic supported by the Merck Fund. Dr. Davis is a past President of the Tennessee Association for Behavior Analysis and served as President of TN-NADD (an association for persons with developmental disabilities and mental health needs) from 2005 to 2008 and 2011 to present. In the interim, he served as a TN-NADD Board Member and is an active member of the NADD organization. Disclosure: Bruce Davis, MS, PhD has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.