This module covers leadership’s role in providing the resources and environment needed to foster safe, quality care in a nursing care center. The module also covers the systems and processes required to recruit, hire, orient and educate qualified and quality staff in the nursing care center.
Gina Zimmermann is the executive director for Business Development - Nursing Care Center Services. In this role, she oversees the strategic direction and performance of the Nursing Care Center Accreditation Program. Prior to becoming the executive director, Ms. Zimmermann held several positions within The Joint Commission. Most recently, she was senior executive director for Business Development. In this role, she provided oversight for business development efforts, and the development and implementation of all marketing and sales strategies for The Joint Commission's accreditation and certification programs. Ms. Zimmermann also served as the associate director of Network Accreditation Services, as well as assistant project manager, and was responsible for the development and implementation of information systems and operational procedures to support the newly created network accreditation program. In addition, she has served as director of the Organization Liaison Unit and as project associate on the Accreditation Process Team. This team was charged with developing the operational component of the new survey planning function of the accreditation process, as well as operationalizing other aspects of the Agenda for Change. Before joining The Joint Commission, Ms. Zimmermann was an administrative manager for the HMO Broker Program at Northwestern Memorial Hospital's Institute of Psychiatry in Chicago where her responsibilities included coordinating and managing mental health benefits and services provided to HMO subscribers. Ms. Zimmermann earned her bachelor's degree in Biology from Stephen F. Austin State University, Nacogdoches, TX. In addition, she earned her master's degree in Management of Public Services with an emphasis in Health Care Administration from DePaul University, Chicago, IL. Disclosure: Gina Zimmerman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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