Leadership & Human Resources

Leadership & Human Resources 

This module covers leadership’s role in providing the resources and environment needed to foster safe, quality care in a nursing care center. The module also covers the systems and processes required to recruit, hire, orient and educate qualified and quality staff in the nursing care center.


Hours: 1.50


Certificates provided by accrediting body (1 Match)

American Nurses Credentialing Center


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.50 contact hours for participating in this course.

Course Details

Course Code: REL-CC-JCAHO-4
Hours: 1.5
Type: Online Course
Content Expiration Date: 8/31/2021
Learning Objectives:
Describe a culture of safety
Discuss leaderships role in Performance Improvement
Identify the governing body responsibilities
Describe the process for credentialing licensed independent practitioners.
Discuss the need for staff education and training
Instructor: Gina Zimmerman
Gina Zimmermann is the executive director for Business Development - Nursing Care Center Services. In this role, she oversees the strategic direction and performance of the Nursing Care Center Accreditation Program. Prior to becoming the executive director, Ms. Zimmermann held several positions within The Joint Commission. Most recently, she was senior executive director for Business Development. In this role, she provided oversight for business development efforts, and the development and implementation of all marketing and sales strategies for The Joint Commission's accreditation and certification programs. Ms. Zimmermann also served as the associate director of Network Accreditation Services, as well as assistant project manager, and was responsible for the development and implementation of information systems and operational procedures to support the newly created network accreditation program.  In addition, she has served as director of the Organization Liaison Unit and as project associate on the Accreditation Process Team. This team was charged with developing the operational component of the new survey planning function of the accreditation process, as well as operationalizing other aspects of the Agenda for Change. Before joining The Joint Commission, Ms. Zimmermann was an administrative manager for the HMO Broker Program at Northwestern Memorial Hospital's Institute of Psychiatry in Chicago where her responsibilities included coordinating and managing mental health benefits and services provided to HMO subscribers. Ms. Zimmermann earned her bachelor's degree in Biology from Stephen F. Austin State University, Nacogdoches, TX. In addition, she earned her master's degree in Management of Public Services with an emphasis in Health Care Administration from DePaul University, Chicago, IL. Disclosure: Gina Zimmerman has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.