Effective Communication for Nurses for Canada
Certificates
Course Details
Explain how to use SBAR to communicate effectively with others.
Describe how to use the CUS tool to reinforce your message.
Explain how to use closed-loop communication to verify and validate information.
Describe how to use I PASS the BATON when communicating transitions in care.
Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Communication Techniques A. Effective Communication B. Structured Communication C. SBAR D. SBAR in Action E. CUS Tool F. Closed-Loop Communication G. Closed-Loop Communication in Action H. Transitions of Care I. I PASS the BATON J. I PASS the BATON in Action K. Review Section 3: Conclusion A. Summary B. Course Contributor C. References D. Congratulations
Lynda Welch is a registered nurse with an extensive career history in long-term care management. She provides general administrative and clinical nursing consultative services to staff in long-term care homes. Lynda is also a legal nurse consultant. Her understanding of operational and clinical issues related to long term care, combined with her ability to read and interpret government standards and legislation, provides plaintiff, defense and labour lawyers with an objective, evidence-based opinion related to relevant standards of care.
Disclosure: Lynda Welch, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry level Direct Care Workers; in the following settings: Post-Acute Care.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
