Effective Communication for Nurses for Canada

Effective Communication for Nurses for Canada 

Communication in healthcare is the process by which information is exchanged between individuals, departments, or organizations. If you consider it in terms of making connections, communication creates links between people and ideas. As a healthcare provider, you play an important role in creating and maintaining these links. Communicating effectively with other healthcare providers will help to ensure effective and safe care. In this course, you will learn about four techniques - SBAR, CUS, closed-loop communication, and I PASS the BATON - that can achieve this goal.


Hours: 0.50


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CAN-SRC-0-ECNC
Hours: 0.5
Type: Online Course
Content Expiration Date: 2/28/2023
Learning Objectives:
Explain how to use SBAR to communicate effectively with others.
Describe how to use the CUS tool to reinforce your message.
Explain how to use closed-loop communication to verify and validate information.
Describe how to use I PASS the BATON when communicating transitions in care.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Communication Techniques A. Effective Communication B. Structured Communication C. SBAR D. SBAR in Action E. CUS Tool F. Closed-Loop Communication G. Closed-Loop Communication in Action H. Transitions of Care I. I PASS the BATON J. I PASS the BATON in Action K. Review Section 3: Conclusion A. Summary B. Course Contributor C. References D. Congratulations

Instructor: Lynda Welch, RN

Lynda Welch is a registered nurse with an extensive career history in long-term care management. She provides general administrative and clinical nursing consultative services to staff in long-term care homes. Lynda is also a legal nurse consultant. Her understanding of operational and clinical issues related to long term care, combined with her ability to read and interpret government standards and legislation, provides plaintiff, defense and labour lawyers with an objective, evidence-based opinion related to relevant standards of care.

Disclosure: Lynda Welch, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level Direct Care Workers; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.