Communication in healthcare is the process by which information is exchanged between individuals, departments, or organizations. If you consider it in terms of making connections, communication creates links between people and ideas. As a healthcare provider, you play an important role in creating and maintaining these links. Communicating effectively with other healthcare providers will help to ensure effective and safe care. In this course, you will learn about four techniques - SBAR, CUS, closed-loop communication, and I PASS the BATON - that can achieve this goal.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Communication Techniques A. Effective Communication B. Structured Communication C. SBAR D. SBAR in Action E. CUS Tool F. Closed-Loop Communication G. Closed-Loop Communication in Action H. Transitions of Care I. I PASS the BATON J. I PASS the BATON in Action K. Review Section 3: Conclusion A. Summary B. Course Contributor C. References D. Congratulations
Lynda Welch is a registered nurse with an extensive career history in long-term care management. She provides general administrative and clinical nursing consultative services to staff in long-term care homes. Lynda is also a legal nurse consultant. Her understanding of operational and clinical issues related to long term care, combined with her ability to read and interpret government standards and legislation, provides plaintiff, defense and labour lawyers with an objective, evidence-based opinion related to relevant standards of care.Disclosure: Lynda Welch, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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