Communicating with Older Adults with Dementia for Canada

Communicating with Older Adults with Dementia for Canada 

Older adults with dementia may be unable to effectively communicate with others. Dementia gradually destroys their ability to express their thoughts, feelings, and needs. There are techniques that can be used to effectively communicate with older adults who have dementia, even those with severe cognitive impairment. In this course, you will learn techniques to help you effectively communicate with older adults in your care.


Hours: 0.50


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CAN-SRC-0-COADC
Hours: 0.5
Type: Online Course
Content Expiration Date: 3/31/2023
Learning Objectives:
Identify how dementia affects older adults' ability to communicate.
Recall how older adults use behaviours as a form of non-verbal communication.
List three guidelines that should be followed when communicating with an older adult with dementia.
List three techniques that can be used if you encounter difficulty communicating with older adults who have dementia.
Describe three actions you should not take when communicating with older adults who have dementia.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Communication in Dementia A. Dementia’s Effect on Communication B. Non-Verbal Communication C. Effective Communication D. Difficulty Understanding E. Difficulty Understanding You F. What Not To Do G. Review Section 3: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations

Instructor: Lynda Welch, RN

Lynda Welch is a registered nurse with an extensive career history in long-term care management. She provides general administrative and clinical nursing consultative services to staff in long-term care homes. Lynda is also a legal nurse consultant. Her understanding of operational and clinical issues related to long term care, combined with her ability to read and interpret government standards and legislation, provides plaintiff, defense and labour lawyers with an objective, evidence-based opinion related to relevant standards of care.

Disclosure: Lynda Welch, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level Direct Care Workers; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.