Accessibility for Ontarians with Disabilities Act for Canada

Accessibility for Ontarians with Disabilities Act for Canada 

Imagine a world where there are no barriers and everyone has access to people, places, and experiences. Such a world gives everyone the opportunity to become involved, engaged, and full participants in their community. This prospect of having no barriers allows persons with disabilities and our entire community to realize the full value of all of everyone’s contributions. Anything becomes possible… The Accessibility for Ontarians with Disabilities Act, commonly abbreviated AODA seeks to improve opportunities for persons with disabilities and to ensure that all Ontarians have fair and equitable access to programs and services. This law also identifies accessibility standards that address barriers in customer service and communication, employment, transportation, and the design of public spaces. The standards apply to all levels of government, and non-profit and private sector businesses that have one or more employees. Employers have until 2025 to ensure that they are fully compliant with the law (Accessibility Ontario, 2016).


Hours: 0.50


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CAN-SRC-0-AODAC
Hours: 0.5
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Define the requirements of the AODA Customer Service Standard
Recall guidelines when serving persons with disabilities.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Customer Service and People with Disabilities A. What is a Disability? B. Accessibility Standards C. Customer Service Standard D. General Guidelines E. Visual Impairment F. Hearing Impairment G. Developmental or Intellectual Disabilities H. Mental Health Disabilities I. Physical Disabilities J. Speech and Language Difficulties K. Service Animals L. Support Persons M. Personal Assistive Devices N. Review Section 3: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations!

Instructor: Lynda Welch, RN

Lynda Welch is a registered nurse with an extensive career history in long-term care management. She provides general administrative and clinical nursing consultative services to staff in long-term care homes. Lynda is also a legal nurse consultant. Her understanding of operational and clinical issues related to long term care, combined with her ability to read and interpret government standards and legislation, provides plaintiff, defense and labour lawyers with an objective, evidence-based opinion related to relevant standards of care.

Disclosure: Lynda Welch, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.