happen more often than anyone would like to admit. Each year many residents are the victims of abuse and neglect. Too often, cases of abuse and neglect go unreported. You may think that situations of abuse and neglect are none of your business. Think again. Abuse and neglect is your business. Based on your job responsibilities, it is very important that you know what to do in cases of suspected abuse and neglect. While every reported situation may not necessarily be an incident of abuse or neglect, each allegation must be thoroughly investigated. It is important that you understand what abuse and neglect are, how to identify each, and what steps are involved in the investigation of resident abuse and neglect. This module is based on best practices and is intended as guidance for establishing an abuse investigation protocol. Make sure to always refer to your organization’s specific policies and provincial requirements.