Patient Centered Medical Home: Performance Management and Quality Improvement

Patient Centered Medical Home: Performance Management and Quality Improvement  

The goal of this course is to provide learners with practical information on how they can meet the 2017 National Committee for Quality Assurance (NCQA) standards. In this module, you will learn about the 6th concepts of the Patient-Centered Medical Home (PCMH) model called Performance Measurement and Quality Improvement. To demonstrate the concept of Performance Measurement and Quality Improvement your practice will need to demonstrate competency in 3 areas. This module will go into detail about the core and elective criteria required to satisfy the competencies for each concept and achieve PCMH recognition. *The Change Concepts for Practice Transformation is a framework developed by Qualis Health, in partnership with the MacColl Center for Health Care Innovation and with the support of The Commonwealth Fund for The Safety Net Medical Home Initiative This course does not require prior knowledge of the Patient Centered Medical Home Model and is designed for all levels of staff at health centers, from those working at the front desk, to those managing clinical processes. Through the use of interactive lessons experience gained around implementation of the change concepts you will be able to stimulate your own ideas for implementation or adaptation of these concepts at your organization.


Hours: 1.75


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CH-0-PCMH5
Hours: 1.75
Type: Online Course
Content Expiration Date: 9/30/2023
Learning Objectives:
Identify the concept of Performance Measurement and Quality Improvement.
Describe core criteria associated with concepts in this course.
Give examples of activities that satisfy the core criteria for the concepts in this module.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: PCMH Overview A. Model of Care B. The 3 C's C. Concepts D. Review E. Summary Section 3: Performance Measurement and Quality Improvement A. Introduction B. Competencies C. Competency A: Measuring and Identifying D. Core Criterion 1: Measuring Performance E. Core Criterion 2: Assessing Appointment Availability F. Core Criterion 4: Monitoring Patient Experience G. Core Criterion 4: Quantitative Data H. Core Criterion 4: Qualitative Data I. Elective Criterion 5: Assess Disparities J. Elective Criterion 6: Patient Experience K. CAHPS L. Elective Criterion 7: Feedback from Vulnerable Groups M. Matching N. Review O. Summary Section 4: Competency B A. Introduction B. Core Criterion 8: Working Towards Improvement C. PDSA Pitfalls D. PDSA Frequency of Data Collection E. Core Criterion 9: Improve Resource Stewardship F. Core Criterion 10: Improve Appointment Availability G. Core Criterion 11: Improve Patient Experience H. Elective Criterion 12: Achieve Performance Improvement on 2 Measures I. Elective Criterion 13 and 14: Improving Disparities J. Quality Improvement Scenario K. Review L. Summary Section 5: Competency C A. Accountabililty B. Core Criterion 15: Reports Performance Results to Providers and Staff C. Elective Criterion 16: Reports Performance Results to Patients and the Public D. Elective Criterion 17: Involves Patients, Family-Members, and Caregivers in Quality Improvement E. Elective Criterion 18: Reports Measures to Medicare and Medicaid F. Elective Criterion 19: Value-Based Agreement G. Checklist H. Review I. Summary Section 6: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Staff Writer: Elizabeth Kellerman, MSN, RN
Elizabeth Kellerman, MSN, RN worked as a critical care nurse in an Intensive Care Unit of a community hospital and that experience provided significant training in caring for older adults. Her experience and knowledge led her to nursing education where she taught at a community college as she received her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as Subject Matter Expert and Content Writer for Relias. She is currently developing her medical writing skills through the University of California San Diego's medical writing program. Disclosure: Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: Acute Care Facility.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.