Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: PCMH Overview A. Model of Care B. The 3 C's C. Concepts D. Review E. Summary Section 3: Performance Measurement and Quality Improvement A. Introduction B. Competencies C. Competency A: Measuring and Identifying D. Core Criterion 1: Measuring Performance E. Core Criterion 2: Assessing Appointment Availability F. Core Criterion 4: Monitoring Patient Experience G. Core Criterion 4: Quantitative Data H. Core Criterion 4: Qualitative Data I. Elective Criterion 5: Assess Disparities J. Elective Criterion 6: Patient Experience K. CAHPS L. Elective Criterion 7: Feedback from Vulnerable Groups M. Matching N. Review O. Summary Section 4: Competency B A. Introduction B. Core Criterion 8: Working Towards Improvement C. PDSA Pitfalls D. PDSA Frequency of Data Collection E. Core Criterion 9: Improve Resource Stewardship F. Core Criterion 10: Improve Appointment Availability G. Core Criterion 11: Improve Patient Experience H. Elective Criterion 12: Achieve Performance Improvement on 2 Measures I. Elective Criterion 13 and 14: Improving Disparities J. Quality Improvement Scenario K. Review L. Summary Section 5: Competency C A. Accountabililty B. Core Criterion 15: Reports Performance Results to Providers and Staff C. Elective Criterion 16: Reports Performance Results to Patients and the Public D. Elective Criterion 17: Involves Patients, Family-Members, and Caregivers in Quality Improvement E. Elective Criterion 18: Reports Measures to Medicare and Medicaid F. Elective Criterion 19: Value-Based Agreement G. Checklist H. Review I. Summary Section 6: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Elizabeth Kellerman, MSN, RN worked as a critical care nurse in an Intensive Care Unit of a community hospital and that experience provided significant training in caring for older adults. Her experience and knowledge led her to nursing education where she taught at a community college as she received her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as Subject Matter Expert and Content Writer for Relias. She is currently developing her medical writing skills through the University of California San Diego's medical writing program. Disclosure: Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.