Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: PCMH Overview A. Model of Care B. The 3 C's C. Concepts D. Review E. Summary Section 3: Performance Measurement and Quality Improvement A. Introduction B. Competencies C. Competency A: Measuring and Identifying D. Core Criterion 1: Measuring Performance E. Core Criterion 2: Assessing Appointment Availability F. Core Criterion 4: Monitoring Patient Experience G. Core Criterion 4: Quantitative Data H. Core Criterion 4: Qualitative Data I. Elective Criterion 5: Assess Disparities J. Elective Criterion 6: Patient Experience K. CAHPS L. Elective Criterion 7: Feedback from Vulnerable Groups M. Matching N. Review O. Summary Section 4: Competency B A. Introduction B. Core Criterion 8: Working Towards Improvement C. PDSA Pitfalls D. PDSA Frequency of Data Collection E. Core Criterion 9: Improve Resource Stewardship F. Core Criterion 10: Improve Appointment Availability G. Core Criterion 11: Improve Patient Experience H. Elective Criterion 12: Achieve Performance Improvement on 2 Measures I. Elective Criterion 13 and 14: Improving Disparities J. Quality Improvement Scenario K. Review L. Summary Section 5: Competency C A. Accountabililty B. Core Criterion 15: Reports Performance Results to Providers and Staff C. Elective Criterion 16: Reports Performance Results to Patients and the Public D. Elective Criterion 17: Involves Patients, Family-Members, and Caregivers in Quality Improvement E. Elective Criterion 18: Reports Measures to Medicare and Medicaid F. Elective Criterion 19: Value-Based Agreement G. Checklist H. Review I. Summary Section 6: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Elizabeth Kellerman MSN, RN started in nursing in 2007 after graduating from Samuel Merritt University in Oakland, California. While working in a critical care unit at Sutter Mills-Peninsula Hospital she earned her CCRN and TNCC. Her experience and knowledge led her to nursing education where she taught at a community college while working to receive her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as subject matter expert and content writer for Relias. Disclosure: Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.