Patient Centered Medical Home: Managing Patients and Patient Centered Access

Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: PCMH Overview A. Model of Care B. 3 C's C. Concepts D. Review E. Summary Section 3: Knowing and Managing Patients A. Second Concept in the PCMH model B. Competency A C. Criterion 1: Problem List and Diagnoses D. Criterion 2: Comprehensive Assessment E. Criterion 3: Depression Screening F. Competency B G. Criterion 9: Assessing Diverse Population Needs H. Criterion 10: Assessing Language Needs I. Competency C J. Competency D K. Criterion 14: Medication Safety During Care Transitions L. Criterion 15: Medication Reconciliation M. Competency E N. Criterion 20: Implementing Clinical Decision Support O. Competency F P. Criterion 21: Community Resources Q. Review R. Summary Section 4: Patient-Centered Access and Continuity C. Introduction D. Competency A E. Criterion 1: Determining Access Needs F. Criterion 2: Same Day or Urgent Appointments G. Criterion 3: Extended Access H. Criterion 4: Telephone Advice I. Criterion 5: Documentation of Clinical Advice J. Competency B K. Criterion 10: Personal Clinician L. Criterion 11: Empanelment M. Continuity of Care N. Review O. Summary Section 5: Conclusion P. Summary Q. Course Contributors R. Resources S. References T. Congratulations!

Elizabeth Kellerman, MSN, RN worked as a critical care nurse in an Intensive Care Unit of a community hospital and that experience provided significant training in caring for older adults. Her experience and knowledge led her to nursing education where she taught at a community college as she received her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as Subject Matter Expert and Content Writer for Relias. She is currently developing her medical writing skills through the University of California San Diego's medical writing program. Disclosure: Elizabeth Kellerman, MSN, RN discloses the following potential conflict of interests/commercial interests: Relevant Financial Relationship with Relias LLC as a Salaried Employee Relevant Non-Financial Relationship with No Entities Exists as a Contributor