Patient Centered Medical Home: Team-Based Care and Practice Organization

Patient Centered Medical Home: Team-Based Care and Practice Organization 

The goal of this course is to provide learners with practical information on how they can meet the 2017 National Committee for Quality Assurance (NCQA) standards. In this module, you will learn about the first concept of Patient-Centered Medical Home (PCMH) team-based care and practice organization. To demonstrate the concept of team-based care and practice organization, your organization will need to demonstrate 3 competencies. Further, this module will go into detail about the core and elective criteria needed to satisfy the competencies for this concept. Finally, you will learn tips and examples of this concept in action.


Hours: 1.75


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-CH-0-PCMH2
Hours: 1.75
Type: Online Course
Content Expiration Date: 8/31/2023
Learning Objectives:
Describe team-based care and its benefits.
Describe the competencies included in the team-based care and practice organization concept.
Identify core criteria necessary to satisfy the team-based care and practice organization concept.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Concept Overview A. Model of Care B. Concepts C. Team-Based Care and Practice Organization D. Why Team-Based Care? E. Drawbacks F. Review G. Summary Section 3: Competency A A. Description B. Criterion 1: Leader C. Criterion 1 in Practice D. PCMH Implementation Staff E. Criterion 2: Structure and Responsibilities F. Criterion 2 in Practice G. Enhanced Roles H. Criterion 3: Collaborative Activities I. Criterion 3 in Practice J. Criterion 4: Patient Involvement K. Criterion 4 in Practice L. Criterion 5: Electronic Health Record M. Criterion 5 in Practice N. Review O. Summary Section 4: Competency B A. Description B. Criterion 6: Team Meetings C. Criterion 6 in Practice D. Criterion 7: Staff Involvement in Quality Improvement and Performance E. Criterion 7 in Practice F. Criterion 8: Behavioral Health G. Criterion 8 in Practice H. Review I. Summary Section 5: Competency C A. Description B. Criterion 9: Educate Patients about PCMH C. Criterion 9 in Practice D. Review E. Summary Section 6: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations! F. Exam

Instructor: Elizabeth Kellerman, MSN, RN
Elizabeth Kellerman MSN, RN started in nursing in 2007 after graduating from Samuel Merritt University in Oakland, California. While working in a critical care unit at Sutter Mills-Peninsula Hospital she earned her CCRN and TNCC. Her experience and knowledge led her to nursing education where she taught at a community college while working to receive her Master's in Nurse Education at Western Carolina University. As a nursing instructor, she spent time in many types of care settings including medical-surgical inpatient and community living centers. Her passion for education and training has most recently led her to a position as subject matter expert and content writer for Relias. Disclosure: Elizabeth Kellerman, MSN, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.