Communication and Dispatch Basics 1.0

Communication and Dispatch Basics 1.0 

Are you a new Telecommunicator struggling with the basics of public safety dispatching? Have you been a public safety Telecommunicator long enough that you’re feeling you’ve just forgotten some of the basics you learned when you began dispatching? This course focuses on the basics of dispatching – the telephone, the radio, the people – and how to effectively deal with each. Officers will find this course beneficial in better understanding challenges facing the person at the other end of your life-line.


Hours: 1.00


Certificates provided by accrediting body (3 Match)

Oklahoma Council on Law Enforcement Education and Training


This class has been accredited by the Council on Law Enforcement Education and Training for 1.00 hours of mandatory continuing education credit. Regarding any law enforcement concepts, practices, methods, techniques, products, or devices as might be taught, promoted, or otherwise espoused in outside schools or seminars, there is no intent, expressed or implied, that ‘accreditation’ indicates or in any way conveys ‘CLEET approval’ of such concepts, practices, methods, techniques, products, or devices, unless such approval is explicitly stated by CLEET.

Minnesota Board of Peace Officer Standards and Training


Relias Learning is a continuing education sponsor as approved by the Board of Peace Officer Standards and Training. This course Communication and Dispatch Basics 1.0, 10397-0103 has been approved by the POST Board for continuing education credit. Peace officers who successfully complete this course will receive 1.00 hours of continuing education.

The sponsor of this course has a written policy for the investigation and resolution of allegations of classroom discrimination. This policy applies to all faculty, instructors, administrative staff, and students. A copy of the policy may be obtained from the sponsor by contacting Relias Support by phone at 1-800-381-2321.

Indiana Law Enforcement Academy


This activity is approved for 1.00 contact hours.

Course Details

Course Code: REL-PS-0-CDB
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2021
Learning Objectives:
Recognize the role, responsibilities, and challenges of a Public Safety Telecommunicator.
Identify the elements of successful phone techniques when dealing with callers.
List the elements of successful radio techniques when dealing with public safety first responders.
Recognize situations that may create a liability issue for you and the agency for whom you work.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Roles and Responsibilities of Public Safety Telecommunicators A. Roles and Responsibilities B. Dispatch Competencies Section 3: Basic Telephone Techniques A. Basic Telephone Techniques B. An Interesting Fact C. Roles and Responsibilities D. Basic Telephone Techniques E. An Interesting Fact Section 4: Basic 9-1-1 Techniques A. Basic 9-1-1 Techniques B. An Interesting Fact Section 5: Basic Radio Techniques A. Basic Radio Techniques B. An Interesting Fact Section 6: Avoiding Liability A. Basic Liability B. An Interesting Fact C. Avoiding Liability Section 7: Conclusion A. Summary B. References C. Congratulations

Instructor: David Lee Salmon II, BS
David Lee Salmon has a BS in Criminal Justice from San Houston State University, Texas. David's background includes being a Law Enforcement and Jail Risk Manager, as well as having served in the U.S. Army Military Intelligence. He currently is the OSS Academy Training Coordinator, based in Texas, providing Law Enforcement and Corrections staff with online training. David also serves as the Vice-President of the OSS Law Enforcement Advisors, which provides risk management services, expert witness services, training programs, and law enforcement management tools. Disclosure: David Lee Salmon II, BS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.