Effective Communication for Nurses

Effective Communication for Nurses 

Communication in healthcare is the process by which information is exchanged between individuals, departments, or organizations. If you consider it in terms of making connections, communication creates links between people and ideas. As a healthcare provider, you play an important role in creating and maintaining these links. Communicating effectively with other healthcare providers will help to ensure effective and safe care. In this course, you will learn about four techniques - SBAR, CUS, closed-loop communication, and I PASS the BATON - that can achieve this goal.

$20.00

Hours: 0.50
REL-SRC-0-ECN

Certificates

Certificates provided by accrediting body (2 Match)

Florida Board of Nursing - Certified Nursing Assistants

0.5 HOURS


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 0.50 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)

0.5 HOURS


Course Details

Course Code: REL-SRC-0-ECN
Hours: 0.5
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Explain how to use SBAR to communicate effectively with others.
Describe how to use the CUS tool to reinforce your message.
Explain how to use closed-loop communication to verify and validate information.
Describe how to use I PASS the BATON when communicating transitions in care.

Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Communication Techniques
A. Effective Communication
B. Structured Communication
C. SBAR
D. SBAR in Action
E. CUS Tool
F. Closed-Loop Communication
G. Closed-Loop Communication in Action
H. Transitions of Care
I. I PASS the BATON
J. I PASS the BATON in Action
K. Review
Section 3: Conclusion
A. Summary
B. Course Contributor
C. References
D. Congratulations

Instructor: Jennifer Moore, RN-BC, CDP, WCC
Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).  Disclosure: Jennifer Moore, RN-BC, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Direct Care Workers; Nurses; in the following settings: Post-Acute Care.
F Tags:
F941
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.