Person-Centered Care and Culture Change

Person-Centered Care and Culture Change 

A significant shift is taking place in the way care is provided and viewed within long-term care facilities, as organizations embrace a movement called culture change. One of the primary tenants of the culture change movement is the emphasis of person-centered care. This course will provide an introduction to the culture change movement, as well as a holistic introduction to the concept of person-centered care. It will explore the positive impacts of implementing culture change, and through relatable examples, you will learn how to implement important aspects of culture change starting today!


Hours: 1.00


Certificates provided by accrediting body (6 Match)

Florida Board of Nursing - Certified Nursing Assistants


This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 1.00 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)


Washington State Department of Social and Health Services (ALL Direct Care Workers)


Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.00 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1729962

California Department of Public Health (CNA)


Relias, LLC is an approved provider of continuing education by the California Department of Public Health, Provider # NAC7001.

The certificate must be retained by the licensee for a period of four (4) years after the course is completed.

This learning activity meets the definition of *** ONLINE *** CEUs. This activity is approved for 1.00 contact hours.

Pennsylvania Personal Care Home Administrators


This activity is approved for 1.00 contact hours.

National Certification Council for Activity Professionals


This course is NCCAP approved NCCAP500265-21NT. All NCCAP approved courses count 100% towards certification.

Course Details

Course Code: REL-SRC-0-PCCCC
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2022
Learning Objectives:
Define culture change and person-centered care.
Explain the benefits of culture change in the long-term care setting for residents and staff.
Understand how to incorporate culture change principles to activities such as dining, bathing, and scheduling.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Understanding the Basics A. Understanding the Need for Change B. Defining Culture Change C. Principles of Culture Change D. Culture Change in Action E. The Culture Change Journey F. Summary Section 3: Culture Change in Action A. It Starts with the Person B. The Planning Process C. The Importance of Documentation D. Let’s Review E. The Environment F. Family and Community G. Small Changes, Big Differences H. Dining I. Bathing J. Meet Karen K. Summary Section 4: Empowerment and Implementation A. Effective Ideas for Implementation B. Meet Candace C. Meet Raleigh D. Meet Steven E. Summary Section 5: Conclusion A. Summary B. Course Contributor C. Resources D. References

Instructor: Danyell Jones
Danyell Jones is a recognized leader in the healthcare industry with more than 10 years of diverse experience at the executive level. Ms. Jones has been published in a number of leading healthcare industry magazines and journals, and has been responsible for the development and execution of training programs for some of the nation’s largest Managed Care, Insurer, Provider, and Health System organizations. Disclosure: Danyell Jones has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Administrators; Entry level Direct Care Workers; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.