Quality Assurance and Performance Improvement in Home Care

Outline:

Section 1: Introduction

A. About This Course

B. Learning Objectives

Section 2: Principles of QAPI

A. What is QAPI?

B. Process Focused

C. Benefits

D. Review

E. Summary

Section 3: Basic Methods of QAPI

A. QAPI Steps

B. QAPI Activities

C. Review

D. Summary

Section 4: The Practice of QAPI in Home Care

A. Identification of Problem

B. Defining the Problem

C. Develop Corrective Actions

D. Monitoring the Plan

E. Review F. Summary

Section 5: Handling Complaints Using the QAPI model

A. Why Do Complaints Happen?

B. Why Do You Need to Address Complaints?

C. Addressing Complaints

D. Meet Annie

E. Resolving Annie’s Complaint

F. Review

G. Summary

Section: Conclusion

A. Summary

B. Course Contributor

C. Resources

D. References

E. Congratulations

Jennifer W. Burks is a Curriculum Designer in Post-Acute Care for Relias. She has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints."  Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.