Quality Assurance and Performance Improvement in Home Care

Quality Assurance and Performance Improvement in Home Care 

This course will introduce the basic principles of quality assurance and performance improvement, commonly abbreviated QAPI, in home care. Home care workers will learn how to help their agency use QAPI to enhance services, increase client and employee satisfaction, and negotiate complaints effectively.


Hours: 0.75


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-SRC-0-QAPIHC
Hours: 0.75
Type: Online Course
Content Expiration Date: 4/30/2022
Learning Objectives:
Identify two principles of QAPI.
List two benefits of QAPI.
Illustrate two QAPI methods.
Examine the practice of QAPI in home health care.
Describe the proper way to handle patient complaints using QAPI.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Principles of QAPI A. What is QAPI? B. Process Focused C. Benefits D. Review E. Summary Section 3: Basic Methods of QAPI A. QAPI Steps B. QAPI Activities C. Review D. Summary Section 4: The Practice of QAPI in Home Care A. Identification of Problem B. Defining the Problem C. Develop Corrective Actions D. Monitoring the Plan E. Review F. Summary Section 5: Handling Complaints Using the QAPI model A. Why Do Complaints Happen? B. Why Do You Need to Address Complaints? C. Addressing Complaints D. Meet Annie E. Resolving Annie’s Complaint F. Review G. Summary Section: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations

Staff Writer: Jennifer W. Burks, M.S.N., R.N.

Jennifer W. Burks, M.S.N., R.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale's Notes on Nursing, "I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints." 

Disclosure: Jennifer W. Burks, M.S.N., R.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Intermediate level General Staff; in the following settings: Home Health.
G Tags:
G107, G640, G642, G644, G646, G658, G660, G720
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.