Course Code: REL-SRC-0-QAPIHC
Type: Online Course
Content Expiration Date: 4/30/2022
Identify two principles of QAPI.
List two benefits of QAPI.
Illustrate two QAPI methods.
Examine the practice of QAPI in home health care.
Describe the proper way to handle patient complaints using QAPI.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Principles of QAPI A. What is QAPI? B. Process Focused C. Benefits D. Review E. Summary Section 3: Basic Methods of QAPI A. QAPI Steps B. QAPI Activities C. Review D. Summary Section 4: The Practice of QAPI in Home Care A. Identification of Problem B. Defining the Problem C. Develop Corrective Actions D. Monitoring the Plan E. Review F. Summary Section 5: Handling Complaints Using the QAPI model A. Why Do Complaints Happen? B. Why Do You Need to Address Complaints? C. Addressing Complaints D. Meet Annie E. Resolving Annie’s Complaint F. Review G. Summary Section: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations
Jennifer W. Burks, R.N., M.S.N.
Jennifer W. Burks, R.N., M.S.N. has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. She earned her Bachelor of Science in Nursing from The University of Virginia in 1993 and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.”
Disclosure: Jennifer W. Burks, R.N., M.S.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: intermediate level General Staff; in the following settings: Home Health.
G107, G640, G642, G644, G646, G658, G660, G720
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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