Increasing Resident Voice

Increasing Resident Voice 

Recommended for anyone who is actively involved in interviewing residents. This course explains why the resident’s needs and wants are so important and contribute to good patient care. It then breaks down how to interview successfully and includes best practices, tips and tricks, materials you need and recommended verbiage to use to interact successfully with residents and families.


Hours: 1.25


Certificates provided by accrediting body (3 Match)

Association of Nutrition and Foodservice Professionals

1.25 HOURS

This program is approved for 1.25 hours by the Dietary Managers Association. Approval code 150647.

Missouri Health Care Association

1.25 HOURS

This on-line activity has been approved for 1.25 Patient Care Hour(s) toward the Missouri continuing education requirement for nursing home administrators. Relias LLC offers courses approved by the Missouri Health Care Association, an approved training agency, TA-002-919, by the Missouri Board of Nursing Home Administrators. This activity is approved for 1.25 contact hours.

National Association of Long Term Care Administrator Boards (RCAL)


This educational offering has been reviewed by the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB) and approved for 1.50 clock hours. If you have any feedback regarding the NAB approved continuing education programs, send your email to the following address: [email protected]

Course Details

Course Code: REL-RED-L2D
Hours: 1.25
Type: Online Course
Content Expiration Date: 10/31/2020
Learning Objectives:
Describe the items in Section B of the MDS that will help you determine if a resident is able to participate in a successful interview
Describe basic interviewing techniques
Conduct a cognition interview in Section C
Conduct a mood interview in Section D
Conduct a preferences interview in Section F
Conduct the pain assessment interview in Section J

Determining if the Resident can Conduct the Interview Successful Interviewing Conducting the BIMS Interview in Section C Conducting the Resident Mood Interview (PHQ-9©) in Section D Conducting the Preferences Interview in Section F Conducting the Pain Assessment Interview in Section J

Instructor: Sally Hemlepp MS, OTR/L, NHA
Sally Hemlepp MS, OTR/L, NHA, has operated and managed organizations providing healthcare services for more than 30 years. She has extensive experience with skilled nursing facility contract therapy services, Medicare home health services and comprehensive rehabilitation services, along with Risk Management and staff development programs for senior care-focused organizations, including training for skilled nursing, rehabilitation, home health, and assisted living staff. She co-founded RediLearning, LLC in 2010 and served as its President and Chairman. Prior to RediLearning, Ms. Hemlepp founded AllianceCare, Inc. in 1997, and served as its President, then as its Chief Executive Officer. She founded IntegraCare, Inc. in 1988, which became a public company in 1993, and performed as Chief Operating Officer. Ms. Hemlepp holds a Master of Science degree in Health Administration from Lynn University and Bachelor of Science degree from Mount Mary College in Occupational Therapy. Disclosure: Sally Hemlepp MS, OTR/L, NHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
F Tags:
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.