Dementia Care: Helping Families and Friends

Dementia Care: Helping Families and Friends 

In order to help the families and friends of persons with dementia, caregivers must be well informed about the physical and emotional compromise that exists. Learning to use therapeutic communication and education can minimize fears and eliminate burdens for family and friends, as well as for the person with dementia. Utilization of non-verbal communication skills and ethical discretion can change an average caregiver into an exceptional advocate and support for those families and friends. In this course, you will learn about the losses experienced by the loved ones of persons with dementia and family reactions to these losses.


Hours: 1.00


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-SRC-0-DCHFF
Hours: 1
Type: Online Course
Content Expiration Date: 2/28/2022
Learning Objectives:
Recognize grief, loss, and suffering of family members as a secondary responsibility for the care-giver.
List four types of loss that family members experience.
Discuss emotional displays of anger, resentment and grief,
Define therapeutic communication.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Effect on Family and Friends A. Becoming an Unwilling Caregiver B. Reaching Out C. Stress of Caregiving D. Meet Tasha E. Review F. Summary Section 3: Counting the Loss A. Loss of Relationship B. Loss of Independence C. Loss of Memories D. Loss of Security E. Emotional Reactions to Loss F. Guilt, Sadness, and Depression G. Review H. Summary Section 4: Communication A. Therapeutic Communication B. Verbal and Non-Verbal Communication C. Objective Listening D. Review E. Summary Section 5: Education A. Dementia Education B. Handling Behaviors C. Review D. Summary Section 6: Conclusion A. Summary B. Course Contributor C. Resources D. References E. Congratulations

Instructor: Mary Jean Flossie, LNHA, LPN
Ms. Flossie is a licensed nurse, nursing home administrator and Vice President of Altercare of Ohio, Inc., where she is in charge of Alzheimer’s programming. A graduate of Hiram College and Ohio State University, she has written curriculum and provided training for medical professionals at every level, from Residents and Interns to Nursing Assistants. Her expertise in dementing disorders has evolved over 34 years of research, study and care delivery. She has presented and educated professionals, paraprofessionals and the public at National, State and Local levels and served the citizens of Ohio as Vice president of the Ohio Board of Nursing from 2002 to 2005. As an instructor and public speaker she brings over 30 years of reality, from first-hand experience, to help enhance the knowledge and skill levels of caregivers. Disclosure: Mary Jean Flossie, LNHA, LPN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Jennifer Moore, RN-BC, CDP, WCC
Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).  Disclosure: Jennifer Moore, RN-BC, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level Direct Care Workers; Entry level General Staff; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.