Interviewing the Patient

 

The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide the healthcare provider in developing patient-specific care plans. This course will cover different techniques for the various types of patient interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. The seven things you need to know about almost every complaint will be covered, as well as how to approach the difficult patient. While there are many categories of difficult patients, several studies have shown that it is the provider that must adapt in order to complete the interview. You will learn how to adapt for several specific patient types: the histrionic, obsessive, self-defeating, borderline personality, and dependent types. This course will use a blend of didactic information, case studies, and self-evaluation to facilitate your learning experience. The target audience for this course is registered nurses and advanced practice nurses.

$19.95

Hours: 1.00
REL-HHS-0-INTPT

Certificates

Certificates provided by accrediting body (5 Match)

California Board of Registered Nursing

1.0 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.00 contact hours for participating in this course.

District of Columbia Board of Nursing

1.0 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.00 contact hours for participating in this course.

Florida Board of Nursing CE

1.0 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

American Nurses Credentialing Center

1.0 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.00 contact hours for participating in this course.

Georgia Board of Nursing

1.0 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.00 contact hours for participating in this course.

Course Details

Course Code: REL-HHS-0-INTPT
Hours: 1
Type: Online Course
Content Expiration Date: 1/31/2019
Learning Objectives:
Describe patient-centered interviewing
Describe what a thorough, efficient patient interview entails
Determine the barriers and techniques utilized when interviewing difficult patients

Outline:
I. Section 1: Introduction
A. Course Contributor
B. About This Course
C. Learning Objectives
II. Section 2: Preparing for the Interview
A. Meet Katherine
B. The Importance of Interviewing and Equipment Needed
C. The Art of the Interview
D. Communication Styles
E. Communication Assessment Tools
F. Four Habits Coding Communication Assessment
G. Preparing for the Initial Interaction with the Patient
H. Generational Interaction Differences
I. Asking Questions
J. Rapport and Professionalism
K. Reducing Anxiety for the Patient
L. Patient-Centered Interviewing Concepts
M. Eliciting Patient Perspectives
N. Seven Things to Know About a Symptom
O. Family-Focused Interviewing
P. What to Do When an Interview is Not Going Well
Q. Clues to Difficult Interviews
R. Meet Samuel
S. Section Summary
III. Section 3: Interviewing in Detail
A. New Patients versus Return Patients
B. Introduction to Patient to Build Rapport and Trust
C. Objective Data
D. Explanation of Procedure and Physical Assessments
E. Psychological Assessment
F. Mini Mental Exam
G. Medication Reconciliation
H. Sensitive Topics
I. Katherine’s Secret
J. Section Summary
IV. Section 4: Wrapping Up the Interview
A. Answering Questions and Summarizing Finding
B. Notification of Changes
C. Treatment Plan
D. Establishing Follow-Up
E. Strengths of Interviewing the Client
F. Barriers of Interviewing the Client
G. Timing
H. The Difficult Patient
I. Types of Difficult Patients
J. Histrionic and Self-Defeating Patients
K. Coping Techniques for Difficult Patients
L. Resources Available for Practitioners and Patients
M. Patientprovidercommunication.org
N. Meet Scott
O. Section Summary
V. Section 5: Conclusion
A. Summary
B. References
C. Congratulations

Instructor: Melissa Davis CNM, FNP
Melissa G. Davis CNM, FNP is a family nurse practitioner and a certified nurse midwife with more than 8 years of experience. She is part of the faculty at Vanderbilt University School of Nursing and currently works at Franklin Road Women's Health Center, Vanderbilt University Medical Center, and the Vanderbilt Medical Group Walk In clinics. While most of Melissa’s work as faculty is clinical, she also precepts specialty-level MSN students for over 200 hours/year and does several course presentations each year. In addition to obstetrics, she has experience in community, employer, and correctional health.  Disclosure: Melissa Davis CNM, FNP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Melanie Webb MSN, RN, AGNP
Melanie Webb, AGNP is an adult geriatric nurse practitioner. She has over 19 years of nursing experience, with most of her work centering around geriatric care in skilled nursing facilities and acute care. Melanie also has experience in critical care and obstetrics, and she is certified as a hospice nurse. Disclosure: Melanie Webb MSN, RN, AGNP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry, intermediate, and advanced level Nurses; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]