Outline:
I. Section 1: Introduction A. Course Contributor B. About This Course C. Learning Objectives II. Section 2: Preparing for the Interview A. Meet Katherine B. The Importance of Interviewing and Equipment Needed C. The Art of the Interview D. Communication Styles E. Communication Assessment Tools F. Four Habits Coding Communication Assessment G. Preparing for the Initial Interaction with the Patient H. Generational Interaction Differences I. Asking Questions J. Rapport and Professionalism K. Reducing Anxiety for the Patient L. Patient-Centered Interviewing Concepts M. Eliciting Patient Perspectives N. Seven Things to Know About a Symptom O. Family-Focused Interviewing P. What to Do When an Interview is Not Going Well Q. Clues to Difficult Interviews R. Meet Samuel S. Section Summary III. Section 3: Interviewing in Detail A. New Patients versus Return Patients B. Introduction to Patient to Build Rapport and Trust C. Objective Data D. Explanation of Procedure and Physical Assessments E. Psychological Assessment F. Mini Mental Exam G. Medication Reconciliation H. Sensitive Topics I. Katherine’s Secret J. Section Summary IV. Section 4: Wrapping Up the Interview A. Answering Questions and Summarizing Finding B. Notification of Changes C. Treatment Plan D. Establishing Follow-Up E. Strengths of Interviewing the Client F. Barriers of Interviewing the Client G. Timing H. The Difficult Patient I. Types of Difficult Patients J. Histrionic and Self-Defeating Patients K. Coping Techniques for Difficult Patients L. Resources Available for Practitioners and Patients M. Patientprovidercommunication.org N. Meet Scott O. Section Summary V. Section 5: Conclusion A. Summary B. References C. Congratulations

Melissa G. Davis CNM, FNP is a family nurse practitioner and a certified nurse midwife with more than 8 years of experience. She is part of the faculty at Vanderbilt University School of Nursing and currently works at Franklin Road Women's Health Center, Vanderbilt University Medical Center, and the Vanderbilt Medical Group Walk In clinics. While most of Melissa’s work as faculty is clinical, she also precepts specialty-level MSN students for over 200 hours/year and does several course presentations each year. In addition to obstetrics, she has experience in community, employer, and correctional health. Disclosure: Melissa Davis CNM, FNP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Melanie Webb, AGNP is an adult geriatric nurse practitioner. She has over 19 years of nursing experience, with most of her work centering around geriatric care in skilled nursing facilities and acute care. Melanie also has experience in critical care and obstetrics, and she is certified as a hospice nurse. Disclosure: Melanie Webb MSN, RN, AGNP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.