This is not an accredited course for professional license renewal. Florida CNAs may use this inservice toward meeting their annual inservice requirement.This activity is approved for 0.50 contact hours.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Goals of Professional Caregiving A. Goals of Professional Caregiving B. Encouraging Independence C. Providing a Safe and Comfortable Environment D. Providing E. Family Support and Respite F. Review G. Protecting People’s Basic Rights as Patients H. What is a Patient Right? Section 3: The VALUES of Caregiving A. VALUES Approach B. Validate Feelings C. Attitude: Patience D. Listen E. Understanding F. Empathy Section 4: Tips for Handling Common Stressors in Home Care, Assisted Living, and Long-Term Care Settings A. Conclusion B. References C. Course Contributors
Paula Mendenhall, M.A., is a Counselor with the Harbor Behavioral Health Care Institute in Pinellas County, FL, and has a Masters Degree in Gerontology from the University of South Florida. She counsels both caregivers of adults age 60 and over and individuals 60 and over with a variety of issues unrelated to caregiving. As part of her post-graduate internship she wrote The ABCs of Caregiver Coping Skills: A Handbook for Professionals and Caregivers (unpublished). She developed, promoted and presented a series of classes for family caregivers, focusing on improving caregiver coping skills. Paula is developing a Caregiver Orientation program for the Harbor's Senior Adult Day Care Program, and makes regular educational presentations on various subjects of interest to older adults. She is a support group leader for the Alzheimer's Family Organization and an editorial staff member for their newsletter, The Companion. She is currently completing coursework required to become a Licensed Mental Health Counselor. Disclosure: Paula Mendenhall, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Expert Reviewer: Jennifer W. Burks, R.N., M.S.N.
Jennifer W. Burks, R.N., M.S.N. earned her Bachelor of Science in Nursing from The University of Virginia in 1993, and her Master of Science in Nursing from The University of North Carolina, Greensboro in 1996. She has over 25 years of clinical and teaching experience, and her areas of expertise are critical care and home health. Her professional practice in education is guided by a philosophy borrowed from Florence Nightingale’s Notes on Nursing, “I do not pretend to teach her how, I ask her to teach herself, and for this purpose, I venture to give her some hints.” Disclosure: Jennifer W. Burks, R.N., M.S.N. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.