An Administrator’s Guide to Housekeeping


First impressions are important. The cleanliness of any health care facility directly impacts its marketability, reputation, and overall functioning. When properly performed, housekeeping in a health care facility is a challenging task, but the end results are well worth the effort. Administrators must ensure that the housekeeping supervisor is not only technically qualified to teach the housekeeping staff, but also has the leadership skills necessary to lead her employees through a difficult but very important service.


Hours: 1.00


Certificates provided by accrediting body (4 Match)

Missouri Health Care Association


This on-line activity has been approved for 1.00 Administrative Hour(s) toward the Missouri continuing education requirement for nursing home administrators. Relias LLC offers courses approved by the Missouri Health Care Association, an approved training agency, TA-002-919, by the Missouri Board of Nursing Home Administrators. This activity is approved for 1.00 contact hours.

Tennessee Department of Health


Learning activity approved by the Tennessee Department of Health, Bureau of Health Licensure and Regulation as continuing education for Residential Homes for the Aged and Assisted Care Living Facility administrators. This activity is approved for 1.00 contact hours.

Pennsylvania Personal Care Home Administrators


This activity is approved for 1.00 contact hours.

California Nursing Home Administrator Program - non-P type


This educational offering is approved by the California Nursing Home Administrator Program (NHAP) for full credit as a course relating directly to duties, functions, or responsibilities of the nursing home administrator. Provider # CEP 1701; Course Approval # 1701002-6186. This activity is approved for 1.00 contact hours.

Course Details

Course Code: REL-SRC-0-AGH
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2018
Learning Objectives:
Describe the characteristics of an excellent housekeeping supervisor.
Describe the duties of a housekeeper.
Discuss the safety precautions associated with housekeeping chemicals.
Describe basic cleaning techniques for various types of rooms and spaces.
Discuss the importance of scheduling within a facility housekeeping department.
Explain methods of ensuring good housekeeping quality within a facility.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: First Impressions A. One Chance Section 3: Background A. Housekeeping B. Review Section 4: Staffing A. The Housekeeping Supervisor B. A Housekeeper C. Review Section 5: The Art of Housekeeping A. High Standards B. Review Section 6: Chemical Usage A. OSHA B. Review Section 7: Cleaning Procedures: The Basics A. Basic Principles B. Helpful Hint C. Review Section 8: Equipment Cleaning and Care A. Routine B. Review Section 9: Common and Public Areas A. Lasting Impression B. Review Section 10: Offices A. Special Training B. Review Section 11: Healthcare Rooms A. Resident Rooms B. Helpful Hint C. Review Section 12: Bed and Wheelchair Cleaning A. Maintaining Sanitary Conditions B. Review Section 13: General Trash Collection A. Trash B. Review Section 14: Scheduling and Planning A. Departmental Work Schedules B. Review Section 15: Project Work A. Special Work B. Review Section 16: Inspections and Quality Assurance A. Standards B. Review Section 17: Conclusion A. Summary B. Congratulations C. Course Contributors D. References E. Exam

Instructor: James J. Thompson, MS, MHA
Mr. Thompson has a BS in Civil Engineering, an MS in Management, and a master's degree in Healthcare Administration. He is a licensed nursing-home administrator and has worked in the healthcare industry for more than 18 years. He has been published in various professional publications and teaches a course in Facilities Management at Duke University. Before working in healthcare, he was a commissioned officer in the U.S. Navy. Disclosure: James J. Thompson, MS, MHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Nancy Wicklin, RN, MS
Ms. Wicklin has a BS in Nursing, an MS in Education, and an MS in Health Informatics. She has held positions as Assistant Nurse Manager, Assistant Professor of Nursing, Informatics Consultant, and Webmaster. She has been creating Web-based courseware for healthcare workers for more than 10 years. Disclosure: Nancy Wicklin, RN, MS has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Cheryl Swann, RN-BC, BSN, WCC, LNHA
Cheryl Swann, RN-BC, BSN, WCC, LNHA has worked in long-term care for 20 years. Mrs. Swann has worked in many positions including Director of Nursing, Medicare Nurse Coordinator and Nursing Home Administrator. Cheryl is certified in both Gerontological nursing and wound care. In the past, she has assisted in the operations of multiple nursing facilities, including staffing, payroll, public health concerns, family member issues, management of consultant relationships (e.g. pharmacy, dietary, etc.), and as an intermediary between long-term care facilities and doctors. Mrs. Swann worked closely with federal monitors and the Office of Inspector General in developing an effective Continuous Quality Improvement and compliance program in her organization. Mrs. Swann has presented nationally regarding effective Quality Assurance, Restraint Reduction, Wound Prevention, CMS Five Star Quality Rating System and Developing a Corporate Compliance Program. Her expertise includes staff training and development, Quality Assurance and Performance Improvement initiatives, and policy development.  Disclosure: Cheryl Swann, RN-BC, BSN, WCC, LNHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry and intermediate level Administrators; in the following settings: Assisted Living, Long-term Care, Residential Care.
F Tags:
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]