Consumers as Service Providers in the Behavioral Health Workplace

Outline:
Section: Introduction A. Course Contributors B. About this Course C. Learning Objectives Section 2: Recovery A. Defining Recovery B. Psychosocial Rehabilitation C. The Role of the PSR Practitioner D. Pretest Section 3: Overview A. Background: Nothing about Us without Us B. Historical Evolution of Peer-Provided Services Section 4: Defining Terms A. Who is a Consumer? B. Consumer Provider C. Employee First D. What is Peer Support? Section 5: Making the Case for Peer Providers A. Summary of Research Findings B. Benefits C. Benefits to Clients: Systems Knowledge D. Benefits to Clients: Empathy E. Benefits to Clients: Acceptance F. Benefits to Clients: Tolerance G. Benefits to Clients: Knowledge of Coping Strategies H. Benefits to Clients: Positive Role-Modeling I. Benefits to the Organization: Fighting Stigma J. Benefits to the Organization: A Dedicated Workforce K. Benefits to the Organization: Ability to Develop Creative Alternatives L. Benefits to the Organization: Dependability M. Benefits to Colleagues: Engendering Hope N. Benefits to Colleagues: Knowledge of Resources O. Benefits to Consumer Staff P. Benefits to Consumer Staff: Seeing the Value of their Lived Experience Q. Benefits to Consumer Staff: Developing Career Pathways R. Matching Exercise Section 6: Successfully Integrating Peer Providers into the Behavioral Health Workforce A. Preparing the Workforce B. Stigma in the Behavioral Health Workforce C. Role Changes D. Concern about Licensure and Dual Relationships E. Policies to Address Concerns D. Working with Role Changes E. Workplace Culture Changes F. Workplace Culture Changes: Language G. Human Resources Issues I. Types of Positions for Consumers J. Pros and Cons of Designated Positions H. Full Integration and Inclusion I. Job Descriptions J. Peers in Integrated Healthcare Settings K. Recruitment L. Hiring Decisions M. Post-Employment Supports, Training and Supervision N. Reasonable Accommodations O. Reasonable or Not? P. Career Advancement Opportunities Section 7: Summary A. A Positive Experience B. Summary C. Resources D. References

Ms. Baptista is an MFT and CPRP with 23 years of experience in mental health, 20 years of experience in training and supervision, and 17 years of experience in program management. Ms. Baptista has been instrumental in developing and conducting training specific to psychiatric rehabilitation and recovery-oriented practice. Disclosure: Marianne Baptista, MA, MFT, CPRP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Ms. Dahlquist, Executive Director of CASRA, has been involved in the public mental health field for over 30 years. Since 1981, she has successfully promoted the inclusion of the psychosocial rehabilitation philosophy and practice in major mental health initiatives including the Medicaid Rehabilitation option for California and the Mental Health Services Act. She has developed training and education materials that are used in academic and in-service settings, in-person and on-line. Disclosure: Betty Dahlquist, MSW, CPRP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.