Consumers as Service Providers in the Behavioral Health Workplace

Consumers as Service Providers in the Behavioral Health Workplace 

Welcome to the course, Consumers as Service Providers in the Behavioral Health Workforce. Peer Support services have evolved from a promising to an evidence-based model of care. Many states now have state instituted certification programs for both individuals with lived experience and family members whose loved one has experienced the challenges of a serious emotional disorder. This course provides an overview of the values, beliefs, and principles that are the foundation of psychosocial rehabilitation and recovery-oriented practice. Intended for staff at all levels in psychosocial rehabilitation programs that are considering or in the process of hiring consumer staff, this course will help you apply your skills with its blend of detailed case examples and interactive exercises.


Hours: 1.00


Certificates provided by accrediting body (0 Match)

Course Details

Hours: 1
Type: Online Course
Content Expiration Date: 3/31/2022
Learning Objectives:
Articulate the history of the movement to hire consumers in mental health.
Identify the benefits of hiring consumers as providers.
Identify the types of jobs available for consumers.
Evaluate the impact of stigma in the hiring of consumers as providers.
Utilize three recruitment strategies.
Identify and analyze resources that could be used for addressing challenges.

Section: Introduction A. Course Contributors B. About this Course C. Learning Objectives Section 2: Recovery A. Defining Recovery B. Psychosocial Rehabilitation C. The Role of the PSR Practitioner D. Pretest Section 3: Overview A. Background: Nothing about Us without Us B. Historical Evolution of Peer-Provided Services Section 4: Defining Terms A. Who is a Consumer? B. Consumer Provider C. Employee First D. What is Peer Support? Section 5: Making the Case for Peer Providers A. Summary of Research Findings B. Benefits C. Benefits to Clients: Systems Knowledge D. Benefits to Clients: Empathy E. Benefits to Clients: Acceptance F. Benefits to Clients: Tolerance G. Benefits to Clients: Knowledge of Coping Strategies H. Benefits to Clients: Positive Role-Modeling I. Benefits to the Organization: Fighting Stigma J. Benefits to the Organization: A Dedicated Workforce K. Benefits to the Organization: Ability to Develop Creative Alternatives L. Benefits to the Organization: Dependability M. Benefits to Colleagues: Engendering Hope N. Benefits to Colleagues: Knowledge of Resources O. Benefits to Consumer Staff P. Benefits to Consumer Staff: Seeing the Value of their Lived Experience Q. Benefits to Consumer Staff: Developing Career Pathways R. Matching Exercise Section 6: Successfully Integrating Peer Providers into the Behavioral Health Workforce A. Preparing the Workforce B. Stigma in the Behavioral Health Workforce C. Role Changes D. Concern about Licensure and Dual Relationships E. Policies to Address Concerns D. Working with Role Changes E. Workplace Culture Changes F. Workplace Culture Changes: Language G. Human Resources Issues I. Types of Positions for Consumers J. Pros and Cons of Designated Positions H. Full Integration and Inclusion I. Job Descriptions J. Peers in Integrated Healthcare Settings K. Recruitment L. Hiring Decisions M. Post-Employment Supports, Training and Supervision N. Reasonable Accommodations O. Reasonable or Not? P. Career Advancement Opportunities Section 7: Summary A. A Positive Experience B. Summary C. Resources D. References

Instructor: Marianne Baptista, MA, MFT, CPRP
Ms. Baptista is an MFT and CPRP with 23 years of experience in mental health, 20 years of experience in training and supervision, and 17 years of experience in program management. Ms. Baptista has been instrumental in developing and conducting training specific to psychiatric rehabilitation and recovery-oriented practice. Disclosure: Marianne Baptista, MA, MFT, CPRP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Betty Dahlquist, MSW, CPRP
Ms. Dahlquist, Executive Director of CASRA, has been involved in the public mental health field for over 30 years. Since 1981, she has successfully promoted the inclusion of the psychosocial rehabilitation philosophy and practice in major mental health initiatives including the Medicaid Rehabilitation option for California and the Mental Health Services Act. She has developed training and education materials that are used in academic and in-service settings, in-person and on-line. Disclosure: Betty Dahlquist, MSW, CPRP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Beginner, Intermediate level Social Workers; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.