Working with Difficult People


There are a lot reasons that it can be difficult working with certain people. There may be communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but you do have to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up. Professional relationships can improve when you know how to deal with differences, communicate clearly, and listen respectfully.


Hours: 0.25


Certificates provided by accrediting body (0 Match)

Course Details

Course Code: REL-ALL-0-WWDP
Hours: 0.25
Type: Online Course
Content Expiration Date: 4/30/2022
Learning Objectives:
Identify high risk or crucial situations that can lead to difficulties in communication and workflow with co-workers.
Engage in practices that help all people in the situation feel heard and respected.
Describe how to professionally remove yourself from a situation when necessary.

Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Recognizing Difficult People and Situations
A. Personality Differences
B. Communication Differences
C. Professional Standards
D. Review
Section 3: Communication Strategies
A. Listen and Paraphrase
B. Clarify Perceptions
C. Speak Respectfully
D. Review
Section 4: When to Ask for Assistance
A. Signs of Escalation
B. Diffusing a Difficult Situation
C. Get Support
D. Review
Section 5: Conclusion
A. Summary
B. Congratulations!
C. Course Contributors
D. References
E. Exam

Instructor: Susan Fee, M.Ed., LPCC
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting  Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at [email protected]
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]