There are a lot reasons that it can be difficult working with certain people. There may be communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but you do have to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up. Professional relationships can improve when you know how to deal with differences, communicate clearly, and listen respectfully.
This activity is approved for 0.25 contact hours.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Recognizing Difficult People and Situations
A. Personality Differences
B. Communication Differences
C. Professional Standards
Section 3: Communication Strategies
A. Listen and Paraphrase
B. Clarify Perceptions
C. Speak Respectfully
Section 4: When to Ask for Assistance
A. Signs of Escalation
B. Diffusing a Difficult Situation
C. Get Support
Section 5: Conclusion
C. Course Contributors
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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