Outline:
Section 1: Introduction
A) Course Description
B) Learning Objectives
Section 2: What Do Teams Look Like?
A) What Is a Team?
B) Goals and Responsibilities
C) What Went Wrong?
D) Summary
Section 3: Skills for Success
A) Self-Management Skills
a. Maintain positive behaviors
B) Communication
a. The art of listening
b. Discussion skills
c. Examples of useful discussion skills
C) Review
D) Feedback
a. Feedback Skills
b. Brandon
c. Instead of this… say this
d. Accepting feedback
E) Handling Conflicts
F) Review
G) Getting Stuck
Section 4: Conclusion
A) Summary

Denton C. Hartman, MS, NHA, served as a long-term care corporate trainer and Director of Staff Development at a retirement community in PA that employed over 600 staff. Additionally, he served as chairman of the Safety Committee there for over ten years. Mr. Hartman is a retired licensed Nursing Home Administrator, holding a BS in Education, an MS in Administration of Residential Programs. He has many years of experience developing staff from all disciplines in healthcare settings. Mr. Hartman currently serves as an instructor of adult education at Hagerstown Community College.

 

Disclosure: Denton C. Hartman, MS, NHA (retired) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.