Working in a Team

Working in a Team 

Teams are essential in today’s world. Whether it’s in a professional or personal capacity, you’ve undoubtedly worked in a team before. Most likely, some of the teams were more successful than others. So what makes a team? And more importantly, what makes a successful team? This course provides you with the essential components to be an effective team member.


Hours: 0.50


Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professionals


This activity is approved for 0.50 contact hours.

Course Details

Course Code: REL-ALL-0-WTEAM
Hours: 0.5
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Demonstrate an understanding of the team process.
Integrate relational skills for enhanced team participation.
Describe best practices for high performance/high output teams.

Section 1: Introduction A) Course Description B) Learning Objectives Section 2: What Do Teams Look Like? A) What Is a Team? B) Goals and Responsibilities C) What Went Wrong? D) Summary Section 3: Skills for Success A) Self-Management Skills a. Maintain positive behaviors B) Communication a. The art of listening b. Discussion skills c. Examples of useful discussion skills C) Review D) Feedback a. Feedback Skills b. Brandon c. Instead of this… say this d. Accepting feedback E) Handling Conflicts F) Review G) Getting Stuck Section 4: Conclusion A) Summary

Instructor: Denton C. Hartman, MS, NHA (retired)
Denton C. Hartman, MS, NHA, served as a long-term care corporate trainer and Director of Staff Development at a retirement community in PA that employed over 600 staff. Additionally, he served as chairman of the Safety Committee there for over ten years. Mr. Hartman is a retired licensed Nursing Home Administrator, holding a BS in Education, an MS in Administration of Residential Programs. He has many years of experience developing staff from all disciplines in healthcare settings. Mr. Hartman currently serves as an instructor of adult education at Hagerstown Community College. Disclosure: Denton C. Hartman, MS, NHA (retired) has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.