The Transition to Supervisor
Certificates
Pennsylvania Personal Care Home Administrators
This activity is approved for 1.00 contact hours.
Association of Nutrition and Foodservice Professionals
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 163005.
National Alliance for Direct Support Professional Frontline Supervisor Training
Human Resources Certification Institute
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
SHRM Preferred Provider
This course is approved for 1.00 contact hours.
Course Details
Identify and demonstrate certain individual changes necessary for a successful transition to supervisor.
This may include some changes in peer relationships, including the ability to identify some potential problem situations and demonstrate interactions that control or resolve them.
Emphasize communication strategies that are designed to improve the transition process.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: First Things
A. Your new responsibilities
B. Act right away to open dialogue
C. Meeting with your staff
D. Practicing the art of listening
E. The days of complaining are over
F. Leveraging the credibility you have earned
G. The job doesn’t change who you are, just what you do
H. You’re only new once; handling change with care
I. Exercise: The summary email
J. Review
K. Summary
Section 3: Your new relationship as a supervisor
A. You are the voice of the organization
B. New friendships built on common mission and values
C. Equal treatment in the face of unequal performers
D. Emphasize the respect and value you place on their input
E. Your former coworkers are a valuable network, and they need to know that
F. Leverage skills in others that you have seen first hand
G. Goals: your best friend when dealing with staff and your manager
H. Exercise: Confrontation
I. Review
J. Summary
Section 4: Start Being a Leader
A. Don’t take your old job with you
B. Do your new job: direct, teach, coach, and correct
C. Be confident; people want to be led
D. Seek mentorship and growth
E. Expect problems (and some will be yours)
F. Transparency and frequent reporting
G. Handle problems in private
H. Review
I. Summary
Section 5: Conclusion
A. Summary
B. Course Contributors
C. References
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: General Staff; Human Resource Professional; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]
