This activity is approved for 1.00 contact hours.
This program is approved for 1.00 hours by the Dietary Managers Association. Approval code 163005.
This program has been approved for 1.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
This course is approved for 1.00 contact hours.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: First Things
A. Your new responsibilities
B. Act right away to open dialogue
C. Meeting with your staff
D. Practicing the art of listening
E. The days of complaining are over
F. Leveraging the credibility you have earned
G. The job doesn’t change who you are, just what you do
H. You’re only new once; handling change with care
I. Exercise: The summary email
Section 3: Your new relationship as a supervisor
A. You are the voice of the organization
B. New friendships built on common mission and values
C. Equal treatment in the face of unequal performers
D. Emphasize the respect and value you place on their input
E. Your former coworkers are a valuable network, and they need to know that
F. Leverage skills in others that you have seen first hand
G. Goals: your best friend when dealing with staff and your manager
H. Exercise: Confrontation
Section 4: Start Being a Leader
A. Don’t take your old job with you
B. Do your new job: direct, teach, coach, and correct
C. Be confident; people want to be led
D. Seek mentorship and growth
E. Expect problems (and some will be yours)
F. Transparency and frequent reporting
G. Handle problems in private
Section 5: Conclusion
B. Course Contributors
David Morstad, M.Ed., has served as a Corporate Director of Training, VP/Communications, and is a veteran of nearly forty years in the human services field. He is a Fellow of the American Association on Intellectual and Developmental Disabilities and a sought-after writer and speaker on issues of leadership in the disability field. Disclosure: David Morstad, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.