Course Code: REL-ALL-0-RCA
Type: Online Course
Content Expiration Date: 4/30/2022
Explain what root cause analysis (RCA) is and how it can be used proactively and reactively.
Describe the following data analysis tools and how to use them: The Five Whys, a timeline, a flow chart, and the fishbone diagram.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: The Basics
A. Why Root Cause Analysis?
B. Root Cause Analysis
D. Core Features
E. The Reactive RCA
F. The Proactive RCA
G. Improved Outcomes
Section 3: Data Analysis Tools
A. Data Analysis
B. The “Five Whys” Technique
C. Cause and Effect Diagram
D. Constructing a cause and effect diagram
F. Organizing Data
G. Flow Charts
H. Making a Flow Chart
K. Corrective Actions
Section 4: Conclusion
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
F865, F866, F867
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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