Root Cause Analysis
Certificates
Texas Health and Human Services Commission
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH) Licensed and Certified Home Health (L&CHH) Personal Assistance Services (PAS) Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.25 contact hours.
Course Details
Explain what root cause analysis (RCA) is and how it can be used proactively and reactively.
Describe the following data analysis tools and how to use them: The Five Whys, a timeline, a flow chart, and the fishbone diagram.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: The Basics
A. Why Root Cause Analysis?
B. Root Cause Analysis
C. Definition
D. Core Features
E. The Reactive RCA
F. The Proactive RCA
G. Improved Outcomes
Section 3: Data Analysis Tools
A. Data Analysis
B. The “Five Whys” Technique
C. Cause and Effect Diagram
D. Constructing a cause and effect diagram
E. Timeline
F. Organizing Data
G. Flow Charts
H. Making a Flow Chart
I. Review
J. Practice
K. Corrective Actions
Section 4: Conclusion
A. Summary
B. Congratulations
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
F865, F866, F867
G640
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]
