Root Cause Analysis

Root Cause Analysis 

Root cause analysis (RCA) is an approach to investigating adverse events. Its purpose is not to call out individuals who are at fault, but to identify the factors that make such events possible to begin with. Root cause analysis is a team process of discovery. It uncovers information about what happened in order to gain a detailed understanding of why it happened, and to make recommendations that will prevent it from happening again. This course provides staff with an overview of root cause analysis and some of the most common tools used to conduct it.


Hours: 0.25


Certificates provided by accrediting body (1 Match)

Texas Health and Human Services Commission

0.25 HOURS

Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH) Licensed and Certified Home Health (L&CHH) Personal Assistance Services (PAS) Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.25 contact hours.

Course Details

Course Code: REL-ALL-0-RCA
Hours: 0.25
Type: Online Course
Content Expiration Date: 4/30/2022
Learning Objectives:
Explain what root cause analysis (RCA) is and how it can be used proactively and reactively.
Describe the following data analysis tools and how to use them: The Five Whys, a timeline, a flow chart, and the fishbone diagram.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Basics A. Why Root Cause Analysis? B. Root Cause Analysis C. Definition D. Core Features E. The Reactive RCA F. The Proactive RCA G. Improved Outcomes Section 3: Data Analysis Tools A. Data Analysis B. The “Five Whys” Technique C. Cause and Effect Diagram D. Constructing a cause and effect diagram E. Timeline F. Organizing Data G. Flow Charts H. Making a Flow Chart I. Review J. Practice K. Corrective Actions Section 4: Conclusion A. Summary B. Congratulations

Target Audience:
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.