Course Code: REL-ALL-0-RCA
Type: Online Course
Content Expiration Date: 4/30/2022
Explain what root cause analysis (RCA) is and how it can be used proactively and reactively.
Describe the following data analysis tools and how to use them: The Five Whys, a timeline, a flow chart, and the fishbone diagram.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Basics A. Why Root Cause Analysis? B. Root Cause Analysis C. Definition D. Core Features E. The Reactive RCA F. The Proactive RCA G. Improved Outcomes Section 3: Data Analysis Tools A. Data Analysis B. The “Five Whys” Technique C. Cause and Effect Diagram D. Constructing a cause and effect diagram E. Timeline F. Organizing Data G. Flow Charts H. Making a Flow Chart I. Review J. Practice K. Corrective Actions Section 4: Conclusion A. Summary B. Congratulations
The target audience for this course is: General Staff; in the following settings: All Healthcare Settings.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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