Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH) Licensed and Certified Home Health (L&CHH) Personal Assistance Services (PAS) Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.25 contact hours.
This activity is approved for 0.25 contact hours.
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Professional Communication Styles
A. Creating positive first impressions
B. Developing a clear message (clear points and sign posting)
C. Delivering your message (voice, volume and rate)
Section 3: Nonverbal communication
A. Eye contact
B. Facial cues
C. Body language (arms/legs, shoulders, body distance and use of ear buds/phone)
Section 4: Active Listening
B. Perception checking
C. Nonverbal encouragers (head nodding, vocal cues of “mm-hmm” and eye contact)
Section 5: Conclusion
B. Course Contributors
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.