Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Professional Communication Styles A. Creating positive first impressions B. Developing a clear message (clear points and sign posting) C. Delivering your message (voice, volume and rate) D. Review Section 3: Nonverbal communication A. Eye contact B. Facial cues C. Body language (arms/legs, shoulders, body distance and use of ear buds/phone) D. Review Section 4: Active Listening A. Paraphrasing B. Perception checking C. Nonverbal encouragers (head nodding, vocal cues of “mm-hmm” and eye contact) D. Review Section 5: Conclusion A. Summary B. Course Contributors C. Resources D. References E. Congratulations

Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.