Effective Communication
Certificates
Texas Health and Human Services Commission
Texas HHSC has determined that Relias Learning’s submitted training meets or exceeds the minimum standards for HCSSA administrator training in the following categories: Licensed Home Health (LHH) Licensed and Certified Home Health (L&CHH) Personal Assistance Services (PAS) Hospice. Texas HHSC also recognizes Relias Learning provides continuing education for administrators and alternate administrators. This activity is approved for 0.25 contact hours.
Pennsylvania Personal Care Home Administrators
This activity is approved for 0.25 contact hours.
Course Details
Engage in key elements of communication.
Identify primary verbal and nonverbal communication cues.
Employ active listening techniques.
Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Professional Communication Styles
A. Creating positive first impressions
B. Developing a clear message (clear points and sign posting)
C. Delivering your message (voice, volume and rate)
D. Review
Section 3: Nonverbal communication
A. Eye contact
B. Facial cues
C. Body language (arms/legs, shoulders, body distance and use of ear buds/phone)
D. Review
Section 4: Active Listening
A. Paraphrasing
B. Perception checking
C. Nonverbal encouragers (head nodding, vocal cues of “mm-hmm” and eye contact)
D. Review
Section 5: Conclusion
A. Summary
B. Course Contributors
C. Resources
D. References
E. Congratulations
Susan Fee is a therapist, author, and national trainer. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She’s the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager’s Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator’s Guide, and the college survival guide, My Roommate is Driving Me Crazy! Learn more by visiting www.susanfee.com. Disclosure: Susan Fee, M.Ed., LPCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry level General Staff; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing support@relias.com
