Client/Patient Safety: Reducing Medical Errors


All persons who work in healthcare are responsible for the safety of the patients they care for. In order to reinforce the importance of patient safety, healthcare organizations must promote this as their primary goal across every level of the organization. Organizations must maintain a culture that works to continuously improve patient safety and outcomes. However, patient safety takes careful planning and constant vigilance. Any healthcare professional in any healthcare setting can jeopardize patient safety by committing a medical error. While it is erroneous to think that you can prevent all medical errors, there are steps you can take to reduce their occurrence. In this course, you will learn the scope of medical errors within today’s healthcare system. You will explore the types of medical errors, including error-prone situations, and the use of root cause analysis to determine why and how an error occurred. You will explore some best practices that will help improve patient safety and outcomes within your organization. Finally, you will learn your responsibilities regarding the reporting of medical errors. With this information, you will be empowered to create a safe environment in which patients can get the care they need.


Hours: 2.50


Certificates provided by accrediting body (4 Match)

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling


Provider #50-290 This activity is approved for 2.00 contact hours.

Florida Board of Nursing CE


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 2.50 contact hours for participating in this course.

Florida Board of Psychology


Florida Board of Nursing Home Administrators


Course approved by the Florida Board of Nursing Home Administrators.
Provider # 50-290
This activity is approved for 2.50 contact hours.

Course Details

Course Code: REL-HHS-0-CSRME
Hours: 2.5
Type: Online Course
Content Expiration Date: 3/31/2019
Learning Objectives:
Implement strategies to reduce medical errors and improve patient outcomes.
Identify your responsibility in reporting medical errors.
Identify the scope of medical errors within the healthcare setting.
Use root cause analysis to determine why and how medical errors occur.
Recognize common error-prone situations and causes of medical errors.
Educate patients on steps they can use to reduce their risk for medical errors.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: The Scope of Medical Errors A. Meet Mindy B. The Missed Medication C. How It Began D. What is a Medical Error? E. Adverse Events F. Practice G. What is the Scope of the Problem? H. Report from the Public I. Review J. Summary Section 3: Causes of Medical Errors A. Types of Medical Errors B. Sentinel Events C. Common Causes D. Consequences of Medical Errors E. Who's At Fault? F. Root Cause Analysis G. The Five Why's H. Example of The Five Why’s I. Creating a Culture of Safety J. Review K. Summary Section 4: Reducing and Preventing Medical Errors A. Improving Communication B. SBAR Approach C. SBAR Example D. Delay in Treatment E. Transitions of Care F. Essential Communication G. Suicide H. National Patient Safety Goals I. CARF International J. Special Populations K. Review L. Summary Section 5: Reducing and Preventing Medication Errors A. Medication Administration B. Common Errors C. Avoiding Prescribing Errors D. Verbal Orders E. Avoiding Administration Errors F. Drug Samples G. High-risk Behaviors H. Review I. Summary Section 6: Public Education A. Patient Education B. Medications C. Other Steps D. Five Steps to Safer Healthcare E. Review F. Summary Section 7: Reporting Medical Errors A. Your Responsibility B. Specific Requirements C. Notifying Patients D. Plan Ahead E. Apologize Appropriately F. Don’t Shift Blame G. Review H. Summary Section 8: Conclusion A. Summary B. Congratulations

Staff Writer: Jennifer Moore, RN-BC, DNS-CT, CDP
Jennifer Moore, RN-BC, DNS-CT, CDP started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, and a Certified Dementia Practitioner. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Karen Borusiewicz, MSN, RN, WHNP-BC
Karen Borusiewicz, MSN, RN, WHNP-BC has over 30 years of nursing experience in a variety of settings. As a Nurse Practitioner in Women’s Health, she spent the early part of her career providing direct clinical care and developing programs and training initiatives to enhance patient safety through education. She has held positions such as Appeals Nurse Supervisor, Pharmacovigilance Safety Specialist, Reportable Incident Investigator, Leadership Training Facilitator, and Regional Nursing Specialist. In 2000, Karen changed her career focus to work in the Human Services field as a Nurse Consultant for individuals with intellectual and developmental disabilities (I/DD). Working in a multi-state organization as the Director of I/DD Nursing and Medical Services, she expanded that focus and is recognized as a subject matter expert for behavioral health (with a special emphasis on dual diagnosis for behavioral health and I/DD), autism, and medically fragile services. In addition to providing case management and regulatory oversight, Karen has specialized in writing and implementing policy and procedure, and in fostering quality improvement processes designed to identify and address system issues, in order to enhance patient safety and care. She has presented at various state and national conferences on topics including behavioral health, sexuality, and aging. Disclosure: Karen Borusiewicz, MSN, RN, WHNP-BC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry and intermediate level Psychologists; entry, intermediate, and advanced level Alcohol and Drug Counselors; entry, intermediate, and advanced level Marriage and Family Therapists; entry, intermediate, and advanced level Nurses; entry, intermediate, and advanced level Professional Counselors; entry, intermediate, and advanced level Social Workers; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]