Advanced Quality Improvement for Leadership

 

All health centers funded by the Health Resources and Services Administration (HRSA) must have in place a system to improve patient care and outcomes. This system is your center’s quality improvement (QI) program. While improving patient care and outcomes is the primary benefit of QI programs, there are also financial benefits for your center. In fact, the Department of Health and Human Services (2014) has appointed $36.3 million in funding to centers that meet or exceed quality improvement measures. Although most health centers have some QI functions established, many have not implemented a comprehensive, organization-wide quality improvement program. This course will enable your health center to take a comprehensive approach to implementing QI systems. In this course, you will learn about the essential elements of the QI infrastructure, systems, and programs. You’ll learn how to identify quality-related problems using proactive strategies, such as peer review and patient satisfaction surveys, as well as reactive strategies, such as patient complaint tracking systems. Additionally, you will see how you can put the FOCUS-PDSA model into action.

$19.95

Hours: 1.75
REL-HHS-0-AQIL

Certificates

Certificates provided by accrediting body (17 Match)

California Board of Registered Nursing

1.75 HOURS


Provider approved by the California Board of Registered Nursing, CEP# 13791

Nurses will receive 1.75 contact hours for participating in this course.

District of Columbia Board of Nursing

1.7 HOURS


DC-RN -- District of Columbia Board of Nursing Approved Continuing Education program (CE Provider #50-290).

Nurses will receive 1.70 contact hours for participating in this course.

Florida Board of Nursing CE

1.5 HOURS


Florida Board of Nursing CE Provider #: 50-290

Nurses will receive 1.50 contact hours for participating in this course.

American Nurses Credentialing Center

1.75 HOURS


Relias, LLC is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nurses will receive 1.75 contact hours for participating in this course.

Georgia Board of Nursing

1.75 HOURS


Georgia Board of Nursing CE Provider #: 50-290

Nurses will receive 1.75 contact hours for participating in this course.

NAADAC, The Association for Addiction Professionals

1.75 HOURS


This course has been approved by Relias LLC, as a NAADAC Approved Education Provider, for 1.75 CE. NAADAC Provider #86124, Relias, LLC is responsible for all
aspects of their programming.

Breining Institute for Registered Addiction Specialists

1.75 HOURS


This activity is approved for 1.75 contact hours.

Florida Board of Clinical Social Work, Marriage and Family Therapy and Mental Health Counseling

1.75 HOURS


Provider #50-290 This activity is approved for 1.75 contact hours.

Connecticut Certification Board

1.75 HOURS


This activity is approved for 1.75 contact hours.

Association of Social Work Boards

1.75 HOURS


Relias, LLC, #1273, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Relias, LLC maintains responsibility for the program. ASWB Approval Period: 2/10/2018-2/10/2021. Social workers should contact their regulatory board to determine course approval for continuing education credits.

Course Delivery Format: Asynchronous Distance Learning-interaction includes quizzes with questions and answers, posttests. This module is Text-based.

Social workers participating in this course will receive 1.75 Clinical continuing education clock hours.

New York State Education Department, Office of the Professions, Division of Professional Licensing Services, Social Work Unit

1.75 HOURS


Relias, LLC is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0009.

Materials that are included in this course may include interventions and modalities that are beyond the authorized practice of licensed master social work and licensed clinical social work in New York. As a licensed professional, you are responsible for reviewing the scope of practice, including activities that are defined in law as beyond the boundaries of practice for an LMSW and LCSW. A licensee who practices beyond the authorized scope of practice could be charged with unprofessional conduct under the Education Law and Regents Rules.

As a provider of online, asynchronous education, some courses offered by Relias Learning are considered “self-study” under section 74.10(c)(2)(ii)(b)(4) of the Commissioner’s Regulations. The regulations limit self-study activities taken from a provider approved by the Education Department to no more than 12 hours in the 36-month registration period or one-third of the hours in a registration period other than 36 months.

Social workers will receive 1.75 continuing education hours for participating in this course. This activity is approved for 1.75 contact hours.

Louisiana Addictive Disorder Regulatory Authority

1.75 HOURS


This activity is approved for 1.75 contact hours.

Michigan Certification Board for Addiction Professionals

1.75 HOURS


Education hours MCBAP-R
This activity is approved for 1.75 contact hours.

Illinois, Department of Financial and Professional Regulation, Marriage and Family Therapist Continuing Education Sponsor

1.75 HOURS


This activity is approved for 1.75 contact hours.

California Consortium of Addiction Programs and Professionals

1.75 HOURS


Provider approved by CCAPP, Provider number 1S-06-729-0220 for 1.75 CEH's

Missouri Credentialing Board

1.75 HOURS


This activity is approved for 1.75 contact hours.

Ohio Chemical Dependency Professionals Board

1.75 HOURS


This activity is approved for 1.75 contact hours. Content Area: S3, R1

Course Details

Course Code: REL-HHS-0-AQIL
Hours: 1.75
Type: Online Course
Content Expiration Date: 12/31/2018
Learning Objectives:
Describe the components essential to a successful quality improvement program.
Use specific proactive and reactive QI strategies in your health centers QI program.
Use the FOCUS-PDSA model to put a QI initiative into action.

Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives

Section 2: Quality Improvement Infrastructure
A. John’s Phone Message
B. QI Infrastructure
C. QI Coordinator
D. QI Committee
E. QI Principles
F. Identify & Analyze
G. Proactive & Reactive Strategies
H. Develop & Implement
I. Evaluate
J. Data Collection and Tracking
K. Data Display: The Dashboard Format
L. Data Reporting
M. The Role of Leadership
N. Review
O. Summary

Section 3: Proactive Strategies
A. Peer Review
B. Peer Review Goal #1: Answering Clinical Questions
C. Peer Review Goal #2: Comparing Your Data to Benchmarks
D. Peer Review Audit Questions
E. Examples
F. Audit Types
G. Aggregating and Analyzing Your Peer Review Data
H. Responding to Peer Review Findings
I. HRSA Core Clinical Measures
J. Integration of CPM with QI Systems
K. Patient Satisfaction Surveys
L. Ideal Survey Topic Areas
M. Patient Satisfaction Survey Tips
N. Patient Satisfaction Survey Response and Follow-Up
O. Other Patient Satisfaction Strategies
P. Review
Q. Summary

Section 4: Reactive Strategies
A. Documenting Patient Complaints
B. Resolving Patient Complaints
C. Patient Complaint Tracking, Types and Trending
D. Incident Response and Tracking
E. Types of Incidents
F. Incident Response
G. Case Study: Medication-Related Incidents
H. What is a Sentinel Event?
I. Examples of Sentinel Events
J. Incidents vs. Sentinel Events
K. Root Cause Analysis
L. Review
M. Summary

Section 5: Putting QI into Action
A. QI Models
B. FOCUS
C. PDSA
D. Case Study: FOCUS
E. Case Study: PDSA
F. Review
G. Summary

Section 6: Conclusion
A. Summary
B. Congratulations

Staff Writer: Jennifer Moore, RN-BC, DNS-CT, CDP
Jennifer Moore, RN-BC, DNS-CT, CDP started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, and a Certified Dementia Practitioner. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: intermediate and advanced level Alcohol and Drug Counselors; intermediate and advanced level Nurses; intermediate and advanced level Professional Counselors; intermediate and advanced level Social Workers; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]