Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Quality Improvement in Health Care Settings A. Meet Deb B. What Is Quality Improvement? C. For Whom Is Quality Improvement Valuable? D. Who Performs QI Functions? E. QI is Data Driven F. Types of Data G. Meet Mathias H. Summary Section 3: Exploring Quality Improvement Models A. Meet Jayme B. QI Strategies to Consider C. Applying Concepts D. QI Models E. PDSA F. FADE G. Focus, Develop, Execute H. Revisiting Jayme I. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References

Jennifer Moore, RN-BC, DNS-CT, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Stacy A. Smith, LPC-S, LCAS, NCC, is the Adult Mental Health Team Lead at the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse Services. She has her undergraduate degree in Music Therapy and obtained her graduate degree in Counselor Education from North Carolina State University. She has worked in the field of adult mental health since 1998 in both in-patient and community-based settings. Stacy has worked closely with the North Carolina Transitions to Community Living Initiative (TCLI) on developing plans to ensure that the systems and services available to adults in North Carolina with serious mental illness are recovery based and community focused. She has developed and facilitated trainings on TCLI, Assertive Community Treatment, Individual Placement and Support-Supported Employment, Recovery and Community Inclusion, Fidelity Measures and Quality Improvement, and Harm Reduction. Disclosure: Stacy Smith, LPC-S, CS-I, LCAS, NCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.