Quality Assurance and Performance Improvement for Direct Care Professionals

Quality Assurance and Performance Improvement for Direct Care Professionals 

Did you know that QI can be implemented within almost any healthcare setting? In fact, QI can prove highly beneficial for achieving improved delivery of service outcomes when correctly put into practice. As a direct service provider, why is QI important to you? For quality improvement to be effective, it is crucial that everyone at your agency or clinic be informed of any QI projects, as well as how their roles and responsibilities might impact the project. The better you understand the QI process, the more proficient you will be in the project as an active participant in improving the quality of services your agency or clinic provides. This course is designed to provide you with an overview of quality improvement, including what it is and how it is best implemented. You will learn relevant aspects of how quality improvement not only impacts your job, but also your clinic or agency’s performance. The information in this training will provide you with an overview of several quality improvement models, as well as detailed and specific examples that demonstrate these models in action. After completing this course, you will be armed with the knowledge you need to apply these concepts in your own setting.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Course Details

Course Code: REL-HHS-0-QI
Hours: 1
Type: Online Course
Content Expiration Date: 2/28/2022
Learning Objectives:
Define quality improvement in behavioral healthcare settings.
Recognize at least three areas of behavioral healthcare services impacted by quality improvement.
Identify a model of quality improvement that aligns with your agencys mission, vision, and values.
Describe two ways that you can effectively implement quality improvement in your agency.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Quality Improvement in Health Care Settings A. Meet Deb B. What Is Quality Improvement? C. For Whom Is Quality Improvement Valuable? D. Who Performs QI Functions? E. QI is Data Driven F. Types of Data G. Meet Mathias H. Summary Section 3: Exploring Quality Improvement Models A. Meet Jayme B. QI Strategies to Consider C. Applying Concepts D. QI Models E. PDSA F. FADE G. Focus, Develop, Execute H. Revisiting Jayme I. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References

Staff Writer: Jennifer Moore, RN-BC, CDP, WCC
Jennifer Moore, RN-BC, CDP, WCC started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Certified Dementia Practitioner, and Wound Care Certified. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the Director of Curriculum Design & Research for Relias. Within this position, her responsibility is to oversee the development of online training modules across the healthcare continuum. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, leadership, management, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI).  Disclosure: Jennifer Moore, RN-BC, CDP, WCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Instructor: Stacy Smith, LPC-S, CS-I, LCAS, NCC
Stacy A. Smith, LPC-S, LCAS, NCC, is the Adult Mental Health Team Lead at the North Carolina Division of Mental Health, Developmental Disabilities, and Substance Abuse Services. She has her undergraduate degree in Music Therapy and obtained her graduate degree in Counselor Education from North Carolina State University. She has worked in the field of adult mental health since 1998 in both in-patient and community-based settings. Stacy has worked closely with the North Carolina Transitions to Community Living Initiative (TCLI) on developing plans to ensure that the systems and services available to adults in North Carolina with serious mental illness are recovery based and community focused. She has developed and facilitated trainings on TCLI, Assertive Community Treatment, Individual Placement and Support-Supported Employment, Recovery and Community Inclusion, Fidelity Measures and Quality Improvement, and Harm Reduction. Disclosure: Stacy Smith, LPC-S, CS-I, LCAS, NCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: Post-Acute Care.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.