Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Quality Improvement in Health Care Settings A. Meet Deb B. What Is Quality Improvement? C. For Whom Is Quality Improvement Valuable? D. Who Performs QI Functions? E. QI is Data Driven F. Types of Data G. Meet Mathias H. Summary Section 3: Exploring Quality Improvement Models A. Meet Jayme B. QI Strategies to Consider C. Applying Concepts D. QI Models E. PDSA F. FADE G. Focus, Develop, Execute H. Revisiting Jayme I. Summary Section 4: Conclusion A. Summary B. Course Contributors C. Resources D. References

Jennifer Moore, RN-BC, DNS-CT, CDP started working in the senior care industry in 2000. She is a certified Gerontological Nurse, a Director of Nursing Services – Certified, and a Certified Dementia Practitioner. She has held positions including MDS Coordinator, Director of Nursing, Medicare Nurse Coordinator, Nurse Consultant, Area Manager, and Director of Quality Assurance. Her overall responsibility within each of these positions was to ensure residents received the highest quality of care. This included active participation in quality improvement initiatives, review of clinical records to identify areas of weakness, corroboration with the medical director to institute policies and procedures for resident care, and staff education/training. Additionally, she was responsible for maintaining an effective compliance program under a Quality of Care Corporate Integrity Agreement with the Office of Inspector General for a period of five years. She currently serves as the manager of curriculum design for post-acute care for Relias. Within this position, her responsibility is to oversee the development of online training modules for the post-acute care industry. She has served as the subject matter expert for courses on re-hospitalization, clinical skill reviews, and various OSHA and regulatory compliance topics. In addition, she has presented at various state conferences on mandatory compliance, quality assessment and assurance (QA&A), and quality assurance and performance improvement (QAPI). Disclosure: Jennifer Moore, RN-BC, DNS-CT, CDP has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Stacy Smith, LPC-S, CS-I, LCAS, NCC has a Master’s in Counselor Education, with a focus in Agency and Community Counseling. She has over 15 years of experience working with adults with severe and persistent mental illness in inpatient and community settings, for county, state and non-profit agencies. She has served as the Quality Improvement and Training Director for a non-profit community mental health provider, and has experience completing fidelity evaluations on evidence based practices, and providing training and technical assistance to providers, state agencies and MCOs. Disclosure: Stacy Smith, LPC-S, CS-I, LCAS, NCC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.