Section 1: Introduction A. About This Course B. Course Objectives C. Introduction D. Importance of Style Section 2: Structure of Database Records Section 3: Data Elements A. Exercise Section 4: Guidelines for Naming an Organization A. Guidelines for Naming an Organization B. Exercise Section 5: Writing Good Service Descriptions A. Writing Good Service Descriptions B. Exercise C. AKA Section 6: Style Rules for Other Key Data Elements A. Style Rules for Other Key Data Elements B. Exercise C. Telephone Numbers D. Contacts E. Hours F. Physical Access G. Eligibility Section 7: Flash Card Review Section 8: References Section 9: Congratulations
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.