AIRS: Resource Database Style


The ability to convey information that is clear, concise, consistent, and relevant is vital. This ability is one of the most critical skills required by Resource Specialists who are responsible for the maintenance of human services databases in accordance with the AIRS Standards for Professional Information and Referral (I&R). This interactive course covers the structure of I&R database records and the data elements within that structure. It outlines the style considerations for many of those elements, while focusing on two of the most important yet challenging tasks confronted by a Resource Specialist: the naming of organizations and the writing of service descriptions. The course was developed by AIRS staff member, Clive Jones, a former President of InformCanada who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 2.00


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


Alliance of Information and Referral Systems Certificate of Completion


Course Details

Hours: 2
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Describe the reasons why a clear and consistent style is an important quality component of a resource database.
Define “data element” and provide examples at the agency, site and service/program levels.
Define the structure of a resource database record in terms of its agency, site, and service/program components.

Section 1: Introduction A. About This Course B. Course Objectives C. Introduction D. Importance of Style Section 2: Structure of Database Records Section 3: Data Elements A. Exercise Section 4: Guidelines for Naming an Organization A. Guidelines for Naming an Organization B. Exercise Section 5: Writing Good Service Descriptions A. Writing Good Service Descriptions B. Exercise C. AKA Section 6: Style Rules for Other Key Data Elements A. Style Rules for Other Key Data Elements B. Exercise C. Telephone Numbers D. Contacts E. Hours F. Physical Access G. Eligibility Section 7: Flash Card Review Section 8: References Section 9: Congratulations

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]