AIRS: An Overview for Resource Specialists


Resource Specialists in Information and Referral (I&R) programs create and maintain community databases that help bring people and services together. This interactive course is for new staff at Information & Referral (I&R) organizations who will be responsible for the maintenance of resource databases. The course provides an overview of the activities of a Resource Specialist and an insight into some of the challenges of their position. Although they sometimes have different titles in different agencies, there are two main categories of staff within I&R organizations: I&R Specialists who work directly with inquirers, and Resource Specialists who provide the information needed by the I&R Specialists and other community partners. This course is primarily for Resource Specialists. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.00


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


Alliance of Information and Referral Systems Certificate of Completion


Course Details

Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Identify the functions and purposes of an I&R resource database.

Demonstrate how the AIRS Standards outline the processes and methods for ensuring database quality.
Describe the primary activities and skills of an I&R Resource Specialist.

Section 1: Overview A. About This Course B. Course Objectives C. Imagine D. Library Books E. The Job of an I&R Resource Specialist is to Create Order Out of that Chaos Section 2: Functions of an I&R Resource Database A. Functions of an I&R Resource Database B. What is a Resource Database? C. Database Users D. Database Products E. Responsibilities of Resource Specialist F. Structure of a Resource Database G. Did You Know? H. What are Records and Fields? I. Let’s Practice Section 3: Organizations, Sites, and Services/Programs A. Organizations, Sites, and Services/Programs B. The Organization or Agency that Operate the Program or Service C. The Site(s) From Which Those Services and/or Programs are Operated D. The Individual Programs/Services and the Details about Their Operation Section 4: AIRS Standards on Resource Databases A. AIRS Standards on Resource Databases B. Let’s Practice Section 5: Skills of a Resource Specialist A. Skill One B. Skill Two C. Skill Three D. Skill Four E. Skill Five F. Skill Six G. Skill Seven H. Skill Eight I. Skill Nine Section 6: Test Your Knowledge A. Test Your Knowledge! Section 7: Summary A. Take a Moment to Reflect on What You Learned B. Course Review C. Congratulations

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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