Information and Referral (I&R) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will understand what that really means. This course is a guide for new staff of an information and referral (I&R) service or a program that includes some I&R components. It should be viewed as part of the orientation process, covering the nature, purpose, structure, and unique qualities of I&R services. This includes an introduction to the AIRS Standards and an overview of the various ways in which I&R services operate. It is also an appropriate refresher for experienced I&R practitioners. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The AIRS I&R Training Manual (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.