Course Code: REL-HHS-AIRS-IIR
Type: Online Course
Content Expiration Date: 6/30/2022
Explain the nature of Information and Referral.
Identify the variety of roles performed by an I&R service both for individuals and within the larger community.
Describe the importance of the AIRS Standards.
Section 1: Introduction
A. About This Course
Section 2: What is I&R?
A. What is I&R?
C. I and the R
D. Bring Together
E. With and Without I&R
F. Integral Part of Human Services Sector
I. I&R Databases
J. Communication Channels
K. Who Contacts an I&R?
L. How Should Experience Be Different?
Section 3: History of I&R
A. Late 19th Century
B. Time Line
C. Aging Programs
E. Let’s Practice
Section 4: I&R Services, I&R Systems, and AIRS
A. I&R Services
C. I&R Systems
D. I&R Organizations
F. AIRS Affiliates
Section 5: Roles of an I&R
A. Roles of I&R
C. Section 6: The AIRS Standards
Section 7: Characteristics of an I&R
B. Let’s Review
Section 8: Summary
B. What Did You Learn?
Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management.
Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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