AIRS: Introduction to Information & Referral

 

Information and Referral (or just plain “I&R”) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will learn some of the background on what that really means. This course is meant as a guide for new staff of an information and referral (I&R) service. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services. This includes an introduction to the AIRS Standards and an overview of the various ways in which I&R services operate (it is appropriate for experienced I&R practitioners). The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

$18.00

Hours: 1.25
REL-HHS-AIRS-IIR

Certificates

Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals

1.25 HOURS


Alliance of Information and Referral Systems Certificate of Completion

1.25 HOURS


Course Details

Course Code: REL-HHS-AIRS-IIR
Hours: 1.25
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Explain the nature of Information and Referral.
Identify the variety of roles performed by an I&R service both for individuals and within the larger community.
Describe the importance of the AIRS Standards.

Outline:
Section 1: Introduction
A. About This Course
B. Objectives
C. Overview
Section 2: What is I&R?
A. What is I&R?
B. Examples
C. I and the R
D. Bring Together
E. With and Without I&R
F. Integral Part of Human Services Sector
G. Practice!
H. Databases
I. I&R Databases
J. Communication Channels
K. Who Contacts an I&R?
L. How Should Experience Be Different?
Section 3: History of I&R
A. Late 19th Century
B. Time Line
C. Aging Programs
D. 2-1-1
E. Let’s Practice
Section 4: I&R Services, I&R Systems, and AIRS
A. I&R Services
B. Providers
C. I&R Systems
D. I&R Organizations
E. AIRS
F. AIRS Affiliates
G. Programs
Section 5: Roles of an I&R
A. Roles of I&R
B. Practice
C. Section 6: The AIRS Standards
D. Standards
E. Sections
Section 7: Characteristics of an I&R
A. Characteristics
B. Let’s Review
Section 8: Summary
A. Summary
B. What Did You Learn?
C. Congratulations

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at [email protected]
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]