Course Code: REL-HHS-AIRS-IIR
Type: Online Course
Content Expiration Date: 6/30/2022
Explain the nature of Information and Referral.
Identify the variety of roles performed by an I&R service both for individuals and within the larger community.
Describe the importance of the AIRS Standards.
Section 1: Introduction
A. About This Course
Section 2: What is I&R?
A. What is I&R?
C. I and the R
D. Bring Together
E. With and Without I&R
F. Integral Part of Human Services Sector
I. I&R Databases
J. Communication Channels
K. Who Contacts an I&R?
L. How Should Experience Be Different?
Section 3: History of I&R
A. Late 19th Century
B. Time Line
C. Aging Programs
E. Let’s Practice
Section 4: I&R Services, I&R Systems, and AIRS
A. I&R Services
C. I&R Systems
D. I&R Organizations
F. AIRS Affiliates
Section 5: Roles of an I&R
A. Roles of I&R
C. Section 6: The AIRS Standards
Section 7: Characteristics of an I&R
B. Let’s Review
Section 8: Summary
B. What Did You Learn?
Clive Jones, B.A.
Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.
Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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