AIRS: Introduction to Information & Referral

AIRS: Introduction to Information & Referral 

Information and Referral (or just plain “I&R”) is the art and science of bringing people and services together. If you are new to the field, this interactive course is where you will learn some of the background on what that really means. This course is meant as a guide for new staff of an information and referral (I&R) service. It should be viewed as part of the I&R orientation process, covering the nature, purpose, structure, and unique qualities of I&R services. This includes an introduction to the AIRS Standards and an overview of the various ways in which I&R services operate (it is appropriate for experienced I&R practitioners). The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.25


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals

1.25 HOURS

Alliance of Information and Referral Systems Certificate of Completion

1.25 HOURS

Course Details

Hours: 1.25
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Explain the nature of Information and Referral.
Identify the variety of roles performed by an I&R service both for individuals and within the larger community.
Describe the importance of the AIRS Standards.

Section 1: Introduction
A. About This Course
B. Objectives
C. Overview
Section 2: What is I&R?
A. What is I&R?
B. Examples
C. I and the R
D. Bring Together
E. With and Without I&R
F. Integral Part of Human Services Sector
G. Practice!
H. Databases
I. I&R Databases
J. Communication Channels
K. Who Contacts an I&R?
L. How Should Experience Be Different?
Section 3: History of I&R
A. Late 19th Century
B. Time Line
C. Aging Programs
D. 2-1-1
E. Let’s Practice
Section 4: I&R Services, I&R Systems, and AIRS
A. I&R Services
B. Providers
C. I&R Systems
D. I&R Organizations
F. AIRS Affiliates
G. Programs
Section 5: Roles of an I&R
A. Roles of I&R
B. Practice
C. Section 6: The AIRS Standards
D. Standards
E. Sections
Section 7: Characteristics of an I&R
A. Characteristics
B. Let’s Review
Section 8: Summary
A. Summary
B. What Did You Learn?
C. Congratulations

Instructor: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.