AIRS: Empowerment and Advocacy in Information and Referral

AIRS: Empowerment and Advocacy in Information and Referral 

Information and Referral is about much more than providing the “I” (Information) and the “R” (Referral). It is about empowering people to help themselves both now and in future situations; while it is sometimes also about advocating for people who are not currently able to help themselves. Empowerment and advocacy are fundamental principles of I&R. This interactive course is for Information & Referral (I&R) Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. The course describes the nature of empowerment (helping people to help themselves) and advocacy (when people really need additional support) within the context of I&R. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). This course may not be applicable to human service professionals engaged in case management activities. AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.00


Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion


Course Details

Course Code: REL-HHS-AIRS-EA
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Define the concept of empowerment within an I&R environment.
Describe the meaning of advocacy in I&R and identify situations in which advocacy is necessary.
Recognize the difference between individual and system advocacy and examples of each.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Empowerment and Advocacy A. Empowerment and Advocacy B. Empowerment and Advocacy in the AIRS Standards C. Empowerment D. Empowerment Exercise E. Advocacy F. Individual Advocacy G. Advocacy Exercise H. When to Provide Individual Advocacy I. System Advocacy J. System Advocacy Exercise K. Summary of Key Points L. Congratulations

Staff Writer: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry, Intermediate level General Staff; in the following settings: Health and Human Services.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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