AIRS: Empowerment and Advocacy in Information and Referral

 

Information and Referral is about much more than providing the “I” (Information) and the “R” (Referral). It is about empowering people to help themselves both now and in future situations; while it is sometimes also about advocating for people who are not currently able to help themselves. Empowerment and advocacy are fundamental principles of I&R. This interactive course is for Information & Referral (I&R) Specialists who handle human service inquiries from the public and the supervisors who oversee this essential work. The course describes the nature of empowerment (helping people to help themselves) and advocacy (when people really need additional support) within the context of I&R. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). This course may not be applicable to human service professionals engaged in case management activities. AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org.

$18.00

Hours: 1.00
REL-HHS-AIRS-EA

Certificates

Certificates provided by accrediting body (1 Match)

Alliance of Information and Referral Systems Certificate of Completion

1.0 HOURS


Course Details

Course Code: REL-HHS-AIRS-EA
Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Define the concept of empowerment within an I&R environment.
Describe the meaning of advocacy in I&R and identify situations in which advocacy is necessary.
Recognize the difference between individual and system advocacy and examples of each.

Outline:
Section 1: Introduction
A. About This Course
B. Learning Objectives
Section 2: Empowerment and Advocacy
A. Empowerment and Advocacy
B. Empowerment and Advocacy in the AIRS Standards
C. Empowerment
D. Empowerment Exercise
E. Advocacy
F. Individual Advocacy
G. Advocacy Exercise
H. When to Provide Individual Advocacy
I. System Advocacy
J. System Advocacy Exercise
K. Summary of Key Points
L. Congratulations

Staff Writer: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing support@relias.com