Section 1: Introduction A. About This Course B. Course Objectives Section 2: Database Maintenance Standards A. Introduction B. Data Maintenance Standards Section 3: Annual Updating Process A. Annual Updating Process Section 4: Interim Updating Process A. Interim Updating Process Section 5: Gathering Information on a New Agency A. Gathering Information on a New Agency Section 6: Reviewing Returns A. Reviewing Returns Section 7: Keeping the Information Flowing A. Keeping the Information Flowing Section 8: Database Security A. Database Security Section 9: Key Points A. Key Points Section 10: AIRS Standards A. AIRS Standards Section 11: Summary A. Course Review B. Congratulations
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.