AIRS: Resource Database Maintenance


An Information and Referral (I&R) resource database that describes the available programs and services needed by a community must be accurate, not just at the moment it is collected but as far as possible, at all subsequent moments. It must also be responsive to the creation of new programs and the closure of existing ones. Database maintenance is a standards-driven requirement for I&R services. This course describes the resource database maintenance process, including ways of handling agencies that are not responsive to requests for information. It outlines activities that help I&R services keep up-to-date on changes in the various sectors of health and human services, and stresses the importance of database security. This course is primarily for I&R Resource Specialists and managers. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.50


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


Alliance of Information and Referral Systems Certificate of Completion


Course Details

Hours: 1.5
Type: Online Course
Content Expiration Date: 6/30/2022
Learning Objectives:
Describe the database maintenance process and the related requirements of the AIRS Standards.
Outline the processes involved in database maintenance, including data verification.
Identify activities that help the I&R service keep abreast of changes in the various sectors of health and human services.

Section 1: Introduction A. About This Course B. Course Objectives Section 2: Database Maintenance Standards A. Introduction B. Data Maintenance Standards Section 3: Annual Updating Process A. Annual Updating Process Section 4: Interim Updating Process A. Interim Updating Process Section 5: Gathering Information on a New Agency A. Gathering Information on a New Agency Section 6: Reviewing Returns A. Reviewing Returns Section 7: Keeping the Information Flowing A. Keeping the Information Flowing Section 8: Database Security A. Database Security Section 9: Key Points A. Key Points Section 10: AIRS Standards A. AIRS Standards Section 11: Summary A. Course Review B. Congratulations

Instructor: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing