AIRS: Crisis Intervention within Information and Referral

AIRS: Crisis Intervention within Information and Referral 

Information and Referral (I&R) is not a crisis service. Yet I&R practitioners have always and will always need to occasionally handle crisis situations, including suicide calls. This course addresses the skills required to do so. This course covers all aspects of crisis intervention within an I&R environment. Topics discussed within an interactive format include defining the nature of crisis, the search for coping mechanisms, and the types of crisis generally encountered within I&R. It includes a crisis intervention model and the elements of a suicide risk assessment. The material is primarily geared for front-line staff at I&R services that are responsible for the provision of services delivery to the public. It is not appropriate for crisis specialists but may be a practical primer for other professionals within health and human services. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at


Hours: 1.50


Certificates provided by accrediting body (1 Match)

Georgia Paraprofessionals


Course Details

Hours: 1.5
Type: Online Course
Content Expiration Date: 1/31/2021
Learning Objectives:
Outline the objectives and responsibilities of an I&R Specialist dealing with a crisis situation.
Describe the components of a crisis intervention model.
Define the basic elements of a suicide risk assessment.

Section 1: Introduction A. About the Course B. Learning Objectives Section 2: Nature of a Crisis A. Nature of a Crisis B. Let’s Review Section 3: Crisis and Coping Mechanisms A. Crisis and Coping Mechanisms Section 4: Crisis Intervention in I&R A. Crisis Intervention in I&R Section 5: Immediate Risk Assessment A. Immediate Risk Assessment Section 6: Crisis Assessment and Referral A. Crisis Assessment and Referral B. Let’s Review Section 7: A Crisis Intervention Model A. A Crisis Intervention Model Section 8: I&R Communication Techniques A. I&R Communication Techniques Section 9: Elements of Suicide Risk Assessment A. Elements of Suicide Risk Assessment B. Let’s Review C. Flash Card Review Section 10: Course Summary A. What Did You Learn

Instructor: Clive Jones, B.A.

Clive Jones is a former President of InformCanada, and is responsible for I&R training, credentialing, and standards development.

Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: Health and Human Services.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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