Working with Parents: Communication, Education, and Support

Working with Parents: Communication, Education, and Support 

In this course you will learn that working closely with families requires communicating effectively and building a respectful and trusting relationship. Focus will be on learning ways to communicate and support families even when you encounter resistance. It is important to understand your own personal biases and how these might affect your interactions with families. It is also helpful to identify why families may be resistant to your interventions, and how to use specific techniques to communicate effectively and support the families of the young children you serve.


Hours: 1.00


Certificates provided by accrediting body (3 Match)

North Carolina Division of Child Development and Early Education


This course is approved by the North Carolina Division of Child Development and Early Education.

Pennsylvania Quality Assurance System


Enter your Registry ID in the License Number area to ensure credits are updated in the PD Registry.

Kentucky Division of Child Care


This activity is approved for 1.00 contact hours.

Course Details

Course Code: REL-HHS-0-WPCES
Hours: 1
Type: Online Course
Content Expiration Date: 3/31/2021
Learning Objectives:
Identify why families may be resistant to services.
Examine your own personal biases and core values and discuss the implications of how our own feelings impact our relationships with parents and their children.
Identify ways to overcome resistance and work together on behavior change that will benefit the family and child.

Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Why Families May Be Resistant A. Resistance Based on the Social Context B. Resistance Based on The Individuals Themselves C. Review D. Summary Section 3: Effective Communication A. Cultural Competence B. Skilled Listening C. Asking Questions D. Positive Non-Verbal Communication and Reflective Statements E. Be Clear About Goals F. Ineffective Communication G. Review H. Summary Section 4: Conclusion A. Summary B. Congratulations

Expert Reviewer: Anne Collins-Castillo BA BCaBA
Anne Collins-Castillo is a Board Certified Assistant Behavior Analyst. Anne has been working in the field of autism since 1999. She started designing e-Learning curriculum is 2009 and currently serves as the ABA Content Manager for Relias Learning. Prior to designing online curriculum Anne worked in Hawaii and Japan training and supervising teams of ABA interventionists and worked 1:1 with individuals with autism aged 2-24, designing and implementing programs using behavior analytic interventions. Disclosure: Anne Collins-Castillo BA BCaBA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: Entry level General Staff; in the following settings: Health and Human Services.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.