Using Service Plans Focused Learning

Using Service Plans Focused Learning 

A service plan is one of the most important documents provided to you as support staff. A well-developed plan is a both an agreement between you and the person you support and a valuable tool that can help you do your job effectively. A plan documents an individual’s goals, networks, behaviors, medical history, supports, and details about daily routines. It is a living document that is often updated when things change in life (as they always do). Consulting a service plan is often the best first step to take in an uncertain situation. This course will teach you more about using this type of document and putting its plans it into practice.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

National Alliance for Direct Support Professionals


This activity is approved for 1.00 contact hours.

Non-Licensed Direct Care (DSP, HHA, CNA, DCW, PCA, IHA, NA)


Course Details

Course Code: REL-IDD-0-SPIFL
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2020
Learning Objectives:
Explain what a service plan is, why it is important, and the kind of information it contains.
Locate specific sections in a service plan to get answers to questions.
Consult a service plan to implement services consistently and correctly.
Respond appropriately when a service plan isnt working well.

Section One: Introduction A. About This Course B. Learning Objectives Section Two: What is a Service Plan? A. A Stormy Evening B. What is a Service Plan? C. A Living Plan D. Your Role E. Parts of a Plan F. One Example: The State of Virginia G. Hunting Down Answers H. Section Summary Section Three: Implementation A. Types of Support B. Support for an Active Life C. Building Skills D. Keeping It Real E. Personal Care F. Behavioral Plans G. Section Summary Section Five: Consistency A. Consistency B. Time C. Disagreeing with the Plan D. When a Plan is not Working E. Errors F. Addison’s Quality of Life G. A Better Outcome H. Section Summary Section Six: Conclusion A. Summary B. Put Into Practice C. Congratulations

Instructor: Kevin Oosterhouse M.S.W.
Kevin Oosterhouse has a Master’s in Social Work from Western Michigan University. Kevin began his career as a direct support professional assisting individuals with Intellectual Disabilities and Developmental Disabilities. During these years working alongside compassionate and committed coworkers, Kevin learned the importance of valuing staff and treating people with respect. He also has served as a Case Manager, Director of Recipient Rights, Planning Director, and currently leads a team of Care Managers at a local Community Health Organization. In his spare time he enjoys spending time with his wife and 5 kids, and is an avid sports fan. Disclosure: Kevin Oosterhouse M.S.W. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.