Outline:
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Diversity & Competence A. Culture B. Cultural Diversity C. Cultural Competence D. Work Environment E. Review F. Summary Section 3: Cultural Identities A. Overview B. Non-verbal Customs C. Other Customs D. Multifaceted Identity E. Competency Tips F. Review G. Summary Section 4: Conclusion A. Summary B. Congratulations

Ms. O’Connor has held positions as staff nurse, charge nurse, educator, and clinical instructor with over 25 years of clinical practice in a broad range of specialties: medical/surgical, public health, and the operating room environment. She also was a clinical and didactic educator for a community college healthcare program. Prior to becoming a Registered Nurse, Ms. O’Connor successfully challenged the Practical Nursing Boards in WV. As a Surgical Services Educator, Ms. O’Connor created and implemented a Surgical Technician program for non-licensed operating room employees in a highly respected community hospital. She also has been a nurse planner, with experience in planning, developing, implementing, and evaluating continuing education courses for nursing personnel through the continuing education process. A veteran of the U.S.A.F., Ms. O’Connor is committed to creating relevant and intelligent continuing education courses for healthcare professionals throughout the continuum of care. Disclosure: Rachel O’Connor, RN, BSN, M.Ed., Content Writer / Editor, Relias Learning has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.

Ms. Lentz has 25 years of experience in the home health and hospice industry in operations and consulting roles. She has been responsible for accreditation, regulatory compliance, performance improvement, disease management, clinical benchmarking, and service utilization for home health, hospice, and durable medical equipment organizations. She has also served as Director of Regulatory Services for the Association for Home Hospice Care of North Carolina. Disclosure: Sandra S. Lentz, RN has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.