The Risk Management Process – From Identification to Monitoring Results


Human service providers continue to operate in a challenging environment. Changes in service delivery methods as well as funding sources all have the potential to contribute to a greater exposure to risk. As they are mission focused, they may not have the experience or resources necessary to effectively manage risks. This course will use a combination of interactive exercises and self-study to address this issue and promote an awareness of the risk management process. It will introduce methods of risk identification and different types of risk treatment. The most significant pitfalls of a risk management program will also be discussed. The target audience for this course is administrators, safety officers, and quality management.


Hours: 1.50


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: EL-RMP-COMP-ISA
Hours: 1.5
Type: Online Course
Content Expiration Date: 12/31/2018
Learning Objectives:
Identify the steps of the risk management process.
Describe the methods and tools of identifying risks.
Utilize a risk matrix and prioritize risks for the implementation of a risk treatment.

I. Section 1: Introduction A. Course Contributors B. About This Course C. Learning Objectives II. Section 2: Risk Management A. Meet Marco B. What is Risk Management? C. Multi-Disciplinary Teams D. Section Summary III. Section 3: What is Risk Identification? A. Risk Identification B. Methods of Risk Identification C. Risk Evaluation D. Probability Distributions E. Direct and Indirect Costs F. What is a Loss Ratio? G. Frequency vs. Severity H. Rating Matrix I. Prioritizing Risks J. Florida Hurricane K. Section Summary IV. Section 4: Types of Risk Treatments A. Avoidance B. Reduction C. Let’s Practice D. Transfer E. Certificate of Insurance F. Retention G. Let’s Review Treatment of Risk H. Section Summary V. Section 5: Decide and Implement A. Implementation of Treatment B. Monitor the Results C. Incident Review D. Reporting E. Section Summary VI. Section 6: The 10 Most Significant Pitfalls in Implementing a Risk Management Program A. Pitfalls in Implementing a Risk Management Program B. Pitfalls 1-3 C. Pitfalls 4-6 D. Pitfalls 7-8 E. Pitfalls 9-10 F. Let’s Review G. Section Summary VII. Section 7: Conclusion A. Summary B. References C. Congratulations!

Staff Writer: Diane Ritters, M.Ed., MA
Ms. Ritters has been an educator for over 16 years. She was responsible for developing and conducting training for employees in human service organizations, especially direct care staff. In her current role as a consultant, she continues to provide training and development resources for human service providers. Disclosure: Diane Ritters, M.Ed., MA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Expert Reviewer: Brad Storey, MSW
Brad Storey, Director, Risk Management Division, at Irwin Siegel Agency, Inc., holds a Master’s Degree in Social Work, Administration, Policy, & Planning from Rutgers University. Prior to ISA, Mr. Storey worked at a community mental health center managing residential group homes for people with mental illness, a boarding home for homeless veterans with a substance abuse history, and an Integrated Case Management Services clinical team. Disclosure: Brad Storey, MSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
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