A changing workplace Coaching and leadership skills Characteristics of successful coaching --The human element --Being a mentor --Influencing behavior and performance Keys to effective coaching --Know strengths and weaknesses --Mutual respect --Focus on problem solving --Encourage creative thought Three coaching styles: --The pushover --Assertive --Too tough Transition to coach --Focus on people --A change of attitude --People skills --Practical skills to learn Effective communication strategies The value of active listening Watch your body language Giving & receiving feedback The feedback survey Poor performance can’t be ignored Helping employees improve performance 5-step corrective coaching session --Creating the right climate --Agree on the gap --Agree on the goal --Build an action plan --Follow-up
Genene Blake has over two decades of management and leadership experience in the areas of corporate communications, personnel development, quality improvement and training. She is currently employed by Care2Learn.com as a professional writer and editor and is responsible for course development. For the past six years her focus has been on developing and facilitating professional development programs for healthcare professionals. Genene previously worked for AT&T and Lucent Technologies as a design engineer, project manager and corporate trainer. As a coach and team leader, she has been highly trained in the dynamics of forming and leading productive project teams. Ms. Blake has earned a certificate in project management from Stevens University and a certificate in E-learning Instructional Design from ASTA. Ms. Blake lives in Tampa, Florida with her black cat named Midnight. Her hobbies include reading, writing and foreign travel. Disclosure: Genene E. Blake has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Instructor: Anique L. Toussaint
Anique Toussaint has nearly 10 years of experience in the healthcare field. She has worked in the worker’s compensation, home health, pharmacy benefits management, and medical billing sectors throughout her career. Anique also serves as a volunteer mentor to healthcare students. Mrs. Toussaint is currently the Director of Operations of All About Supplies, a durable medical equipment company specializing in providing home health supplies to the uninsured and underinsured. Anique is a certified medical billing and coding specialist. In addition, she has earned a Bachelor of Science degree in Human Services as well as a Master of Science degree in Health Administration from the University of Phoenix. Disclosure: Anique L. Toussaint has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.Expert Reviewer: Cheryl Swann, RN-BC, BSN, WCC, LNHA
Cheryl Swann, RN-BC, BSN, WCC, LNHA has worked in long-term care for 20 years. Mrs. Swann has worked in many positions including Director of Nursing, Medicare Nurse Coordinator and Nursing Home Administrator. Cheryl is certified in both Gerontological nursing and wound care. In the past, she has assisted in the operations of multiple nursing facilities, including staffing, payroll, public health concerns, family member issues, management of consultant relationships (e.g. pharmacy, dietary, etc.), and as an intermediary between long-term care facilities and doctors. Mrs. Swann worked closely with federal monitors and the Office of Inspector General in developing an effective Continuous Quality Improvement and compliance program in her organization. Mrs. Swann has presented nationally regarding effective Quality Assurance, Restraint Reduction, Wound Prevention, CMS Five Star Quality Rating System and Developing a Corporate Compliance Program. Her expertise includes staff training and development, Quality Assurance and Performance Improvement initiatives, and policy development. Disclosure: Cheryl Swann, RN-BC, BSN, WCC, LNHA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.