Crisis Management Basics


Many helping professionals who work in hospitals, residential treatment centers, and community-based agencies face unpredictable and complex situations when people go into crisis. These crises seem to “come out of nowhere” and can throw you into a reactive state. Unless you understand how crises develop and have the skills and tools to address them, crises can place you in unsafe situations. Tailored for paraprofessionals, this course will teach you how to think of crises as developing events that should be carefully addressed with specific approaches. Through discussion, review of case vignettes, and practice quizzes, you will learn detailed strategies for how to prevent the development of crises, as well as how to effectively intervene when people are in full blown crises in a way that supports recovery and safety. You also will study how to help the individuals you are serving learn from crises so that they can use coping skills and support networks more effectively when they face stressful events in the future.


Hours: 1.50


Certificates provided by accrediting body (1 Match)

Georgia Paraprofessionals


Course Details

Course Code: REL-HHS-0-CRMPP
Hours: 1.5
Type: Online Course
Content Expiration Date: 2/28/2021
Learning Objectives:
Identify risks and complicating factors in crises
Recognize critical skills in crisis intervention, stabilization, and prevention.  
Understand how a crisis develops

Section 1: Introduction
A. Learning Objectives
B. Definition of a Crisis
C. How Does a Crisis Develop?
D. Balancing Act
E. Life Stress
F. Let’s Practice
G. Coping Resources
H. The Phases of Crisis
I. Scenario
Section 2: Conceptional Framework
A. Definition of a Crisis
B. How Does a Crisis Develop
C. Balancing Act
D. Let’s Practice
E. Coping Resources
F. The Phases of Crisis
G. Scenario
Section 3: Crisis Intervention & Stabilization
A. Crisis Management
B. Tools
C. Active Listening
D. Strategies Continued
E. Practice
F. Short Term Problem Solving
G. Stress Reduction
H. Deep Breathing
I. Techniques
J. Calm Reassurance
K. Goal
L. Crisis Stabilization
M. Post-Crisis Stabilization
N. Crisis Prevention
O. Risk Factors
P. Tools for Maintaining Balance
Q. Self Regulation
R. Problem Solving
S. Assessing Social Support
T. Developing a Crisis Intervention Plan
Section 4: Psychotic Clients in Crisis
A. What Is Psychosis?
B. Components of Responding
C. Proxemics and Kinesics
D. Paraverbal Communication
E. When Working with Clients
F. Myth or Fact?
G. Medication
H. When Crisis Cannot be Resolved
Section 5: Recovery
A. Process
B. 3 Dimensions
C. New Concept?
D. Quotes
E. Meaning of Recovery
F. Hard Work
G. Recovery is Sometimes Viewed As…
H. Controversy
I. Three Components
J. Symptomatic Recovery
K. Functional Recovery
L. Conclusion
Section 6: Summary
A. Course Review
B. Congratulations

Expert Reviewer: Carl Fornoff, LCPC
Carl Fornoff, LCPC, is an Assistant Director in the Department of Community Resources of Villa Maria. He has designed and implemented numerous family-focused behavioral health programs across central Maryland during the past 20 years. Using a “parent/provider partnership” approach, he has developed psychiatric rehabilitation programs, community clinics, respite programming, and school-based mental health services. Carl is also a trainer for the Family Resource Academy of Maryland, and a child and family therapist in private practice. Disclosure: Carl Fornoff, LCPC has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Gigi Dillon, PhD, MA
Gigi Dillon, Ph.D., M.A. is an editor and content writer at Relias Learning, as well as the lead writer in the Intellectual and Developmental Disabilities library. She has extensive experience in adult learning and instructional design, in addition to 10 years as a translator and editor for diverse cultural and scholarly institutions in Germany. Disclosure: Gigi Dillon, PhD, MA has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Naju Madra, M.A.

Naju Madra, M.A. is an internal subject matter expert and clinical content writer for Relias' Behavioral Healthcare library. She earned her Master's degree in Psychology with specific study in neuropsychological assessment for children with Fetal Alcohol Spectrum Disorders. She brings with her a wealth of experience in clinical assessment, along with expertise in large-scale clinical research project management, recruitment, training, as well as in-person and web-based curriculum development.

In addition to scholarly activities such as writing manuals and preparing manuscripts for peer-reviewed journals, Ms. Madra has over 15 years of behavioral healthcare experience ranging from crisis counseling and job coaching for individuals with severe mental illness and co-occurring disorders, to community college instruction, and trauma specialist at the Veterans Health Administration. In her current role, Ms. Madra has contributed authorship to over 100 behavioral healthcare course offerings for both licensed and non-licensed professionals in the Health & Human Services market.

 Disclosure: Naju Madra, M.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry, intermediate, and advanced level Direct Support Professionals; in the following settings: Health and Human Services.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at [email protected]
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]