Problem Solving: Solutions in the Workplace


You are bound to take part in problem solving during the course of your workday. Problems are a normal and an expected part of work. But how often do you apply the same dead-end solutions to reoccurring problems? In this course, you will learn the impact of problems in the workplace, as well as valuable information about the common obstacles to effective problem solving at work. You will also learn how to apply problem solving steps, use creativity in solving difficult problems, and solve common problems with common solutions. Learning and using these problem-solving strategies will minimize the frustration experienced with the recurrence of workplace problems, and you will be more equipped to effectively and efficiently deal with these issues. Hopefully, this will enhance the overall quality of your workday.


Hours: 2.00


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: EL-PSW-HR-0
Hours: 2
Type: Online Course
Content Expiration Date: 1/31/2019
Learning Objectives:
Describe common obstacles to effective problem solving.
Demonstrate an ability to effectively use problem solving strategies for common and difficult problems in the workplace.
Explain the importance of effective problem solving in the workplace.

Section 1: Introduction
A. Course Contributor
B. About This Course
C. Learning Objectives
Section 2: Defining Problem Solving
A. Meet Sandra
B. What Is Problem Solving?
C. The Importance of Problem Solving
D. Factors Impacted by Workplace Problems
E. Your Role in Solving Workplace Problems
F. Problem Solving Myths
G. Let’s Practice
H. Section Summary
Section 3: General Problem Solving Steps
A. General Problem Solving Steps
B. Step 1: Defining the Problem
C. Step 2: Looking for Potential Causes of the Problem
D. Step 3: Understanding the Interests of Everyone Involved
E. Step 4: Brainstorming Possible Solutions
F. Step 5: Evaluate Possible Solutions
G. Step 5 Continued
H. Step 6: Select a Solution and Try It Out!
I. Step 7: Monitor the Effectiveness of the Solution and Re-evaluate the Problem if Needed
J. Scenario: Let's Practice!
K. Scenario: Step 2
L. Scenario: Step 3
M. Scenario: Step 4
N. Scenario: Step 5
O. Scenario: Step 6
P. Scenario: Step 7
Section 4: Common Solutions to Common Problems
A. Common Solutions to Common Problems
Section 5: Creative Problem Solving for Difficult Problems
A. Creative Problem Solving for Difficult Problems
B. Group Problem Solving
C. Identifying Assumptions
D. Listing Your Assumptions
E. Listing Your Assumptions continued
F. Breaking Down Complex Problems
G. Example of Breaking a Problem down into Smaller Parts
H. Fishbone Diagrams
I. Example of a Fishbone Diagram
J. Flowcharts
K. Example of a Flowchart
L. Let's Review!
Section 6: Common Obstacles to Effective Problem Solving
A. Common Obstacles to Effective Problem Solving
B. Conflict Avoidance
C. Six Steps to Conflict Resolution
D. Poor Communication
E. Assertive Communication
F. Jason's Story
Section 7: Conclusion
A. Summary

Instructor: Nancy Engquist, LICSW
Nancy Engquist, LICSW, is a licensed, independent, clinical social worker currently serving in the capacity of Clinical Director at Community Alliance, a mental health rehabilitation agency providing psychosocial rehabilitation and treatment services to those with severe and persistent mental illness, in Omaha, Nebraska. She received her Master’s Degree from the University Of Kansas School Of Social Work in Lawrence, Kansas. Ms. Engquist provides clinical oversight in the agency, manages the training program, and oversees quality and performance improvement functions. She has also provided psychotherapy services to adults, children, adolescents, and families in an outpatient clinic setting, as well as provided oversight to the community support programs serving those with severe and persistent mental illness. Ms. Engquist also currently serves on the CIT (Crisis Intervention Training) Council, which develops and implements the CIT training to law enforcement and community corrections officers in Eastern Nebraska. Disclosure: Nancy Engquist, LICSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing