Section 1: Introduction A. Course Contributor B. About This Course C. Learning Objectives Section 2: Defining Problem Solving A. Meet Sandra B. What Is Problem Solving? C. The Importance of Problem Solving D. Factors Impacted by Workplace Problems E. Your Role in Solving Workplace Problems F. Problem Solving Myths G. Let’s Practice H. Section Summary Section 3: General Problem Solving Steps A. General Problem Solving Steps B. Step 1: Defining the Problem C. Step 2: Looking for Potential Causes of the Problem D. Step 3: Understanding the Interests of Everyone Involved E. Step 4: Brainstorming Possible Solutions F. Step 5: Evaluate Possible Solutions G. Step 5 Continued H. Step 6: Select a Solution and Try It Out! I. Step 7: Monitor the Effectiveness of the Solution and Re-evaluate the Problem if Needed J. Scenario: Let's Practice! K. Scenario: Step 2 L. Scenario: Step 3 M. Scenario: Step 4 N. Scenario: Step 5 O. Scenario: Step 6 P. Scenario: Step 7 Section 4: Common Solutions to Common Problems A. Common Solutions to Common Problems Section 5: Creative Problem Solving for Difficult Problems A. Creative Problem Solving for Difficult Problems B. Group Problem Solving C. Identifying Assumptions D. Listing Your Assumptions E. Listing Your Assumptions continued F. Breaking Down Complex Problems G. Example of Breaking a Problem down into Smaller Parts H. Fishbone Diagrams I. Example of a Fishbone Diagram J. Flowcharts K. Example of a Flowchart L. Let's Review! Section 6: Common Obstacles to Effective Problem Solving A. Common Obstacles to Effective Problem Solving B. Conflict Avoidance C. Six Steps to Conflict Resolution D. Poor Communication E. Assertive Communication F. Jason's Story Section 7: Conclusion A. Summary
Nancy Engquist, LICSW, is a licensed, independent, clinical social worker currently serving in the capacity of Clinical Director at Community Alliance, a mental health rehabilitation agency providing psychosocial rehabilitation and treatment services to those with severe and persistent mental illness, in Omaha, Nebraska. She received her Master’s Degree from the University Of Kansas School Of Social Work in Lawrence, Kansas. Ms. Engquist provides clinical oversight in the agency, manages the training program, and oversees quality and performance improvement functions. She has also provided psychotherapy services to adults, children, adolescents, and families in an outpatient clinic setting, as well as provided oversight to the community support programs serving those with severe and persistent mental illness. Ms. Engquist also currently serves on the CIT (Crisis Intervention Training) Council, which develops and implements the CIT training to law enforcement and community corrections officers in Eastern Nebraska. Disclosure: Nancy Engquist, LICSW has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.