Coaching and Mentoring in the Workplace

Coaching and Mentoring in the Workplace 

One of the biggest challenges for managers and supervisors is improving an employee’s performance in a constructive and positive way to maintain productivity and maximize their employee’s potential. Frequently in the fast-paced environment that is common in most organizations, there is little time to take a more deliberate and purposeful approach to employee supervision and support, especially if an employee meets performance expectations. This course will provide you with valuable information about coaching and mentoring and demonstrate why they are important tools for supervisors and managers to have at their disposal. Perhaps more important, you will learn how incorporating coaching and mentoring into your organizational human resource functions can benefit your employees, you as a manager or supervisor, and your organization as a whole. This course, which is designed for front-line supervisors, employs interactive features to enhance your learning experience.


Hours: 1.00


Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals


National Alliance for Direct Support Professional Frontline Supervisor Training


Course Details

Course Code: EL-CMWP-HR-0
Hours: 1
Type: Online Course
Content Expiration Date: 9/30/2019
Learning Objectives:
Describe the difference between coaching and mentoring.
List two skills required to be an effective coach and two skills of an effective mentor.
Explain the complementary relationship between managers and their staff who are coaching or mentoring employees.

Section 1: Introduction A. Course Contributor B. About This Course C. Learning Objectives Section 2: What Are Coaching and Mentoring? A. Meet Hector B. Definitions C. Reflection and Types of Coaching and Mentoring D. Coaching and Mentoring: Different Types Section 3: The Coach and the Mentor A. Coaching Characteristics and Competencies B. Mentoring Characteristics and Competencies C. How Coaching and Mentoring Complement Management D. Understanding Your Employees E. Check Your Knowledge F. Section Summary Section 4: The Coaching Process A. Stages of the Coaching Process B. Expectations and Performance C. Analyze the Problem D. Conduct the Coaching Session E. Develop Solutions F. Follow Up G. A Coaching Example: Meet David H. Let’s Review Section 6: Conclusion A. Summary B. References

Instructor: Charles Lobosco, M.S.Ed.
Mr. Lobosco holds a Bachelor’s degree in History from Marist College and a Master’s degree in Educational Psychology from the College of Saint Rose. He first began work on behalf of Persons with Disabilities in 1973 as a Direct Care Worker and went on to do community-based case management and planning that helped facilitate the transition of people with developmental disabilities from large state institutions to community-based systems of care. In 1982, Mr. Lobosco became director of information and referral for the New York State Office of Advocate for the Disabled. From 1988 to 2011, he was a public health program manager with the NYS Department of Health, AIDS Institute. Disclosure: Charles Lobosco, M.S.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Human Resource Professional.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form ( or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.