Effectively Communicating with Victims of Crime


This course is designed to help community corrections professionals who supervise individuals improve their communication skills when interacting with crime victims and survivors. It demonstrates specific communication challenges and key communication skills.


Hours: 1.00


Certificates provided by accrediting body (1 Match)

South Carolina Criminal Justice Academy


This course has been approved by the South Carolina Criminal Justice Academy for 1.00 hours. CJA Lesson Plan #5707

Course Details

Hours: 1
Type: Online Course
Content Expiration Date: 6/30/2020
Learning Objectives:
Identify strategies that can help victims regain a sense of control over their lives.
Practice communication skills that demonstrate compassion and concern, and build rapport and trust with victims.
Describe how you can improve communication with victims by addressing some of their most important needs and concerns.

Section 1: Introduction A. About this Course B. Learning Objectives C. Case Study: Maria D. What Went Wrong? E. How Victim Impact and Trauma Can Affect Communications with Victims Section 2: Helping Victims Regain Control A. Victims Need to Regain Control B. Review C. Section Summary Section 3: Practical Communication Skills A. Challenges to Communicating with Victims B. Top Five Communication Challenges C. Key Communication Skills D. Skills for Improving Communication E. Case Study: Rhonda F. Be Aware of What Victims Don’t Know G. Good and Bad Things to Say to Victims H. Sharing Information with Victims I. Information that Typically Can Be Shared J. Information that Typically Cannot Be Shared K. When Confidentiality is an Issue L. Knowledge Check M. A Little More Practice N. Section Summary Section 4: Responding to Victims’ Most Important Needs and Concerns A. Victims’ Needs B. Basic Needs C. What You Can Do D. Victim Assistance and Supportive Services E. Where to Find Information about Victim Assistance Services F. Victims Need Information about Community Supervision G. Improving Communication H. Develop and Provide Informational Materials for Crime Victims I. I’ll Remember This When… J. What Should You Do If… K. Section Summary Section 5: Conclusion A. Course Summary B. Congratulations

Expert Reviewer: Anne Seymour
Ms. Seymour is a Co-founder and Senior Advisor of the Washington, D.C.-based non-profit Justice Solutions, specializing in criminal and juvenile justice, crime victims' rights and services, and community safety. She has over 20 years of experience, first as the Director of Public Affairs for the National Office of Mothers Against Drunk Driving and, from 1985 to 1993, as co-founder and Director of Communications of the National Victim Center (now National Center for Victims of Crime). Her extensive research includes co-authoring the landmark study Rape in America: A Report to the Nation in 1992. She has authored or contributed to over 30 manuals and texts published by the Office for Victims of Crime since 1989, including “The Victim Role in Offender Reentry” and “Creating a Victim Focus: A Guide to Working with Victims During Offender Reentry,” and she has developed and implemented training and technical assistance programs to strengthen victims' rights and services in law enforcement, prosecution, the judiciary, juvenile justice, and community and institutional corrections. Disclosure: Anne Seymour has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Staff Writer: Tracy Mullins, M.Ed.
Tracy G. Mullins is the Curriculum Designer for Public Safety at Relias. Tracy has a B.S. in the Administration of Criminal Justice and a Masters of Education in Instructional Technology. Prior to joining Relias Learning in 2017, Tracy worked in various capacities for the American Probation and Parole Association for 22 years. As a Research Associate and Sr. Research Associate, she worked on a variety of federally funded projects focusing on leadership, juvenile justice, victim services, tribal justice, and offender issues. Her responsibilities on these projects include researching justice issues, writing curricula and other publications, and delivering training and technical assistance. From 2010-2016, as Deputy Director of APPA, Tracy managed its grant division, as well oversaw its e-learning initiatives, which included writing and developing online training courses. Disclosure: Tracy Mullins, M.Ed. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Target Audience:
The target audience for this course is: entry level Probation/Parole Officers.
Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
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