Relias Learning, LLC is approved as a Curriculum Developer by the Washington State Department of Social and Health Services. This activity is approved for 1.50 contact hours for all WA State Direct Care Workers. Training Provider Code: WA0624. CE Approval Code: CO1511113
This course has been approved by AHIMA for 1.50 CEUs.
Section 1: Introduction A. About This Course B. Learning Objectives Section 2: Reasons for Conflict A. Meet Charlie, Amanda, and David B. Why Does Conflict Occur? C. A-P-P-E-A-R D. Ambiguity E. Review F. People (Others) G. Culture H. Gender I. Personality and Temperament J. Different Strokes for Different Folks K. Interpersonal Factors L. Intrapersonal Conflict M. Expectations N. Aggression O. Resources P. Review Q. What Do You Think? R. Summary Section 3: Conflict Resolution Strategies A. Stages of Conflict B. Positive Conflict? C. What Do You Think? D. Problem Solving: Conflict Resolution Styles E. Meet Andre F. Resolution Dynamics G. Problem Solving H. Fisher, Patton, and Ury – Negotiation Model I. What Do You Think? J. Cool-Down Strategies K. Summary Section 4: Conclusion A. Summary B. References
Mr. Winter received his MBA from the University of Richmond and his BA in Psychology from the University of Virginia. He is certified as a Senior Professional in Human Resources by the HR Certification Institute and the Society for Human Resource Management. Mr. Winter has more than 30 years of experience as a human resources practitioner, and has served as an HR executive in a variety of business settings, including service and manufacturing companies in both domestic and international settings. He is currently the president of an HR consulting firm focused on HR strategy and leadership, organizational and individual development, and coaching and training. Disclosure: David A. Winter has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.