Compassion and Empathy in Service Delivery

Hours: 0.50
# Course Code: REL-IDD-0-PHIDDL

Empathy and compassion are important foundations for building positive relationships with the people you support. You will learn about what empathy and compassion are and why they matter in IDD services. You will also learn about strategies you can use to communicate compassion and empathy to the people you serve.

Course Description

Empathy and compassion are important foundations for building positive relationships with the people you support. You will learn about what empathy and compassion are and why they matter in IDD services. You will also learn about strategies you can use to communicate compassion and empathy to the people you serve.

Certificates

Certificates provided by accrediting body (1 Match)

National Alliance for Direct Support Professionals

0.5 HOURS

This activity is approved for 0.50 contact hours.

Course Details

Course Code: REL-IDD-0-PHIDDL

Hours: 0.5

Type: Online Course

Content Expiration Date: 12/31/2028

Learning Objectives:
Describe empathy and compassion, including their value to people with IDD.
Identify ways to show empathy and compassion towards the people you support.

Outline:
Section 1: Introduction

About This Course

Learning Objectives

Section 2: Empathy and Compassion

Meet Jonny

What Went Wrong?

What is Empathy?

What is Compassion?

Remember Jonny?

Why are Empathy and Compassion Important?

Review

Summary

Section 3: Putting Empathy and Compassion Into Action

Meet Christian

Strategies

Compassion Fatigue

Self-Compassion

Revisit Christian and Jennifer

Review

Summary

Section 4: Conclusion

Course Summary

Course Contributor

Resources

References

Subject Matter Expert: Jessica Gramp, BS, QIDP

Jessica Gramp is a SME Writer at Relias. Her primary writing responsibilities are in the Health and Human Services vertical, in the content area of intellectual and developmental disabilities. Jessica received her Bachelor of Science in Health Science, with a concentration in Disability Studies and Human Development, from Stony Brook University. She has eight years of experience serving people with intellectual and developmental disabilities and their supporters, including roles as direct support professional, case manager, and qualified professional. Her experiences and coursework over the years have allowed her to develop a strong knowledge of person-centered planning and care, community resources, and service delivery. Disclosure: Jessica Gramp, BS, QIDP has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.

Target Audience:
The target audience for this course is: Direct Support Professionals; in the following settings: Intellectual Developmental Disabilities.

Relias will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.

Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.

Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support here.

Compassion and Empathy in Service Delivery

$ 15.0 $15.00 $15.00

National Alliance for Direct Support Professionals

$ 15.0 $15.00

$15.00