Course Code: EL-IE-IR-AIRS
Type: Online Course
Content Expiration Date: 6/30/2022
Describe why an inclusion/exclusion policy is required.
Define the factors and sensitivities that are involved in making decisions about what to include and what to exclude.
Identify some of the services/programs/organizations whose inclusion or exclusion are frequently among the “most debated” within an I&R agency.
Section 1: Introduction
A. About This Course
B. Course Objectives
C. Introduction to Inclusion and Exclusion
Section 2: Inclusion and Exclusion Policies
Section 3: Advantages of a Policy
Section 4: Inclusion
Section 5: Exclusion
Section 6: The Gray Areas
Section 7: Managing an Inclusion/Exclusion Policy
Section 8: Let’s Review
Section 9: Summary
B. Take a Moment to Reflect on What You Learned
Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 15 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management.
Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
The target audience for this course is: entry and intermediate level General Staff; in the following settings: All Healthcare Settings.
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Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
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