AIRS: Confidentiality in Information and Referral Services

 

“Don’t worry, our service is confidential.” If you ever find yourself saying those words to a client, then you need to know what that means . . . This course covers all aspects of client confidentiality within an Information & Referral (I&R) environment, including those circumstances when confidentiality must be overridden. Topics discussed within an interactive format include the concept of permission, the reporting of abuse, information relevance, practices surrounding call recording, and confidentiality within endangerment situations. The course is primarily geared for front-line staff and managers at I&R services that are responsible for the provision of services delivery to the public. The course was written by AIRS staff member, Clive Jones, a former President of InformCanada, who is responsible for the AIRS Certification Program, in addition to assisting with training and standards development. It was adapted from material within The ABCs of I&R (copyright AIRS). AIRS is the nonprofit Alliance of Information and Referral Systems at www.airs.org. *Flash required.

$13.00

Hours: 1.00
EL-CONF-IR-AIRS

Certificates

Certificates provided by accrediting body (2 Match)

Georgia Paraprofessionals

1.0 HOURS


Alliance of Information and Referral Systems Certificate of Completion

1.0 HOURS


Course Details

Course Code: EL-CONF-IR-AIRS
Hours: 1
Type: Online Course
Content Expiration Date: 11/30/2020
Learning Objectives:
Outline the practical and ethical reasons for confidentiality within I&R.
Define the requirement for obtaining permission before disclosing personal information about an inquirer to another organization.
Identify those occasions when confidentiality takes second place to a statutory requirement to report abuse, or to intervene in order to prevent someone from seriously harming themselves or others.

Outline:
Section 1: Introduction
A. About This Course
B. Course Objectives
Section 2: Confidentiality in I&R
A. Confidentiality
B. Confidentiality in I&R
Section 3: Confidentiality Policies and Practices
A. Confidentiality Policies and Practices
Section 4: Explicit Permission
A. Explicit Permission
Section 5: Reporting Abuse
A. Reporting Abuse
Section 6: Confidentiality and Endangerment
A. Confidentiality and Endangerment
Section 7: Relevance of Information
A. Relevance of Information
Section 8: Call Monitoring/Recording
A. Call Monitoring and Reporting
Section 9: Confidentiality in Resource Databases
A. Confidentiality in Resource Databases
Section 10: Addressing Confidentiality
A. Examples of Applying Good Confidentiality Practices
Section 11: Confidentiality within the AIRS Standards
A. Confidentiality within the AIRS Standards
B. Let’s Review
Section 12: Course Summary
A. What Did You Learn?
B. Congratulations

Staff Writer: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
staff writer: Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management. Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at [email protected]
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.
Accommodations
If you require special accommodations to complete this module, please contact Relias Customer Support by calling (800) 381-2321 or emailing [email protected]