Course Code: EL-CONF-IR-AIRS
Type: Online Course
Content Expiration Date: 11/30/2020
Outline the practical and ethical reasons for confidentiality within I&R.
Define the requirement for obtaining permission before disclosing personal information about an inquirer to another organization.
Identify those occasions when confidentiality takes second place to a statutory requirement to report abuse, or to intervene in order to prevent someone from seriously harming themselves or others.
Section 1: Introduction A. About This Course B. Course Objectives Section 2: Confidentiality in I&R A. Confidentiality B. Confidentiality in I&R Section 3: Confidentiality Policies and Practices A. Confidentiality Policies and Practices Section 4: Explicit Permission A. Explicit Permission Section 5: Reporting Abuse A. Reporting Abuse Section 6: Confidentiality and Endangerment A. Confidentiality and Endangerment Section 7: Relevance of Information A. Relevance of Information Section 8: Call Monitoring/Recording A. Call Monitoring and Reporting Section 9: Confidentiality in Resource Databases A. Confidentiality in Resource Databases Section 10: Addressing Confidentiality A. Examples of Applying Good Confidentiality Practices Section 11: Confidentiality within the AIRS Standards A. Confidentiality within the AIRS Standards B. Let’s Review Section 12: Course Summary A. What Did You Learn? B. Congratulations
Clive Jones, B.A.
Clive Jones is a consultant specializing in association management, standards development, and the operation of certification and accreditation programs. He is actively involved in the planning and implementation of 2-1-1 systems in Canada and the United States. With over 20 years of community services experience, Clive is the former Director of Operations for 2-1-1 Toronto and a past President of InformCanada. Before joining the non-profit sector, he worked as a news writer, corporate video producer, and editor for a legal publishing company. Clive has an Honours B.A. in Politics and History, and diplomas in Broadcast Journalism and Call Centre Management.
Disclosure: Clive Jones, B.A. has declared that no conflict of interest, Relevant Financial Relationship or Relevant Non-Financial Relationship exists.
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Course Delivery Method and Format
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
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