Quality Series: Change Facilitation for Quality Outcomes
Hours: 1.00
Facilitating change for quality outcomes is the cornerstone of any successful organization. Change is necessary for organizational growth, development, and creating a robust organizational culture. In this course, you will explore the trends and change models for quality improvement, barriers to system change, problem-solving, crisis management, and how to incorporate quality measures that support change-facilitation in the acute care setting.
The goal of this course is to provide healthcare professionals in the acute care setting with information about quality measures that support organizations’ improvement initiatives.
Facilitating change for quality outcomes is the cornerstone of any successful organization. Change is necessary for organizational growth, development, and creating a robust organizational culture. In this course, you will explore the trends and change models for quality improvement, barriers to system change, problem-solving, crisis management, and how to incorporate quality measures that support change-facilitation in the acute care setting. The goal of this course is to provide healthcare professionals in the acute care setting with information about quality measures that support organizations’ improvement initiatives.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.00 contact hours for participating in this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.00 Nursing Contact Hours after successfully completing this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.0000 hours of continuing education credit to CCM® board certified case managers.
Commission for Case Manager Certification
This program has been pre-approved by The Commission for Case Manager Certification to provide 1.0000 hours of continuing education credit to CCM® board certified case managers.
Identify the importance of change in facilitating quality outcomes in the acute care setting.
Identify the trends and change models for quality improvement and concrete strategies for enhancing quality outcomes in the acute care setting.
Outline:
Section 2: Facilitating Change
The Importance of Understanding Organizational Culture
Healthcare Components to Consider for Change
Social Determinants of Health (SDOH) and Health Equity
Section 3: Models Used to Facilitate Change and Quality Outcomes in the Acute Care Setting
Plan, Study, Do, Act (PDSA) Process
PDSA: Example of Acting the Change
Validated Hospital Measurement Sets
Press Ganey™ Quality Indicators
Section 4: Problem-Solving Strategies to Promote Change
Crisis Management, Disaster Preparedness, and Problem Solving
ReferencesInstructor: Sharese Wilson
Sharese is a published author and executive healthcare professional with over 25 years of leadership experience with a diverse background in acute clinical health, case management, hospice, community health nursing, public health, and managed care. She obtained her CCM certification in 2007. She mentors executive healthcare professionals in leadership and strategic decision making. She has also spearheaded teams for multiple major healthcare organizations in preparation for successful JCHAO and Department of Health state audits. She is an executive leadership and life coach and managing partner of CNG Unlimited LLC (dba The CNG Brand), a consultant for corporate healthcare organizations, and co-founder and Vice President, at A Chance At More Inc. 503c nonprofit organization. Her passion for education led her to develop The CNG Brand Leadership and Empowerment Academy online learning platform. In her spare time, she enjoys travel, reading, mental health advocacy and philanthropic work. Disclosure: Sharese Wilson has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.Writer: Monica Caicedo Orellana, MS, RN, OCN, CNE
Monica Caicedo Orellana, MS, RN, OCN, is an SME writer for Relias with over 16 years of acute care experience in nursing. She is licensed as a professional registered nurse in the State of New York. She obtained her OCN certification in 2008. She has served in several leadership roles in the acute care setting, within the Medical Surgical Division, mentoring nurses in renal and oncology specialties, and the role of nurse educator. She has been involved in various institutional committees and quality improvement projects. Monica earned a master’s degree in nursing education from New York University Rory Meyers College of Nursing.
Disclosure: Monica Caicedo Orellana, MS, RN, OCN, CNE has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
The target audience for this course is: Nurses; in the following settings: Acute Care Facility.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
