Better Performance with Coaching
Hours: 1.25
Today's employees do not respond well to traditional “bosses;” instead, they expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a "coach." Unfortunately, they are typically lacking in the knowledge and skills to master their new role. The ideas in this course are designed to help you become a coach in the very best sense of the word.
The goal of this course is to provide managers and leaders in post-acute care with coaching skills for better performance.
Today's employees do not respond well to traditional “bosses;” instead, they expect to be treated as full members of a team. Therefore, many managers today find themselves in the somewhat uncomfortable position of being a "coach." Unfortunately, they are typically lacking in the knowledge and skills to master their new role. The ideas in this course are designed to help you become a coach in the very best sense of the word. The goal of this course is to provide managers and leaders in post-acute care with coaching skills for better performance.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.25 Nursing Contact Hours after successfully completing this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.2000 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.0000 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Discuss the difference between being a coach and being a boss.
Examine ways to make the transition from manager to coach.
Summarize the most effective ways to communicate and how to be a good listener.
Examine ways to confront and correct poor performance through coaching and a Performance Improvement Plan.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: The Purpose of Employee Coaching
Defining Coaching
Employee Coaching
Characteristics of a Successful Coach
Review
Keys to Effective Coaching
Identifying Coaching Styles
Review
Summary
Section 3: Making the Transition to Coach
Transitioning to Coach
Lead Yourself
Creating A Motivating Coaching Atmosphere
Effective Communication Strategies for Coaches
Judging vs. Learning
Minimizing Filters
Telling vs. Asking
Coaching Questions
Nonverbal Communication
Addressing an Employee’s Attitude
Review
Summary
Section 4: Coaching Feedback and Correcting Performance
Giving Feedback
Receiving Feedback
Confronting Poor Performance
Review
Coaching Steps
Dealing with Poor Performance
Implications
Review
Summary
Section 5: Conclusion
Course Summary
Course Contributor
References
Expert Reviewer: Linda M. Wantuch, MSM, SPHR, SHRM-CP
With more than 20 years of human resources experience, Linda is an accomplished professional who has worked in a variety of industries, including retail, banking, hospitality, and e-commerce. Linda has extensive experience in talent management, employee relations, performance management, legal & regulatory compliance, and organizational restructuring. Linda has a Bachelor’s Degree in Social Work from the University of Wisconsin – Whitewater and a Master’s Degree in Business Management from Cardinal Stritch University. Linda is SPHR certified through the Human Resource Certification Institute and SHRM-CP certified through the Society for Human Resource Management. Disclosure: Linda M. Wantuch, MSM, SPHR, SHRM-CP has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
The target audience for this course is: Administrators; Human Resource Professional; Nurses; in the following settings: All Healthcare Settings.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
