The CAHPS Survey for HH
Hours: 1.25
The Home Health Care CAHPS Survey is a tool used by the Centers for Medicare & Medicaid Services (CMS) to evaluate the quality of care provided by home health agencies. This course presents the CMS guidance and standard protocols developed for home health agencies involved in the Home Health Care CAHPS (HHCAHPS) Survey. It describes the specific roles and responsibilities of home health agencies in detail and offers practical tips for improving survey results. You will learn your role and responsibilities within an agency that is required to participate in this survey process. Knowing the roles and responsibilities of all involved parties will help ensure that the data collected accurately reflects the quality of care you and your agency provide.
The goal of this course is to educate nursing professionals in home health with the information needed to understand and improve the HHCAHPS Survey process and scores.
The Home Health Care CAHPS Survey is a tool used by the Centers for Medicare & Medicaid Services (CMS) to evaluate the quality of care provided by home health agencies. This course presents the CMS guidance and standard protocols developed for home health agencies involved in the Home Health Care CAHPS (HHCAHPS) Survey. It describes the specific roles and responsibilities of home health agencies in detail and offers practical tips for improving survey results. You will learn your role and responsibilities within an agency that is required to participate in this survey process. Knowing the roles and responsibilities of all involved parties will help ensure that the data collected accurately reflects the quality of care you and your agency provide. The goal of this course is to educate nursing professionals in home health with the information needed to understand and improve the HHCAHPS Survey process and scores.
California Board of Registered Nursing
Provider approved by the California Board of Registered Nursing, CEP# 13791
Nurses will receive 1.25 contact hours for participating in this course.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.25 Nursing Contact Hours after successfully completing this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.20 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.25 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.25 contact hours for participating in this course.
Describe the HHCAHPS Survey/Survey Features and its purpose.
Explain the role and responsibilities of home health agency staff with the HHCAHPS Survey process.
Recognize the basics of the Home Health Compare website and its features.
Identify at least three focus areas to improve HHCAHPS Survey results.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: The HHCAHPS Survey Overview
What is the HHCAHPS Survey?
Survey Data Points Overview
Survey Data Points: About You Questions
Survey Data Points: Supplemental Questions
Survey Languages
Survey Format
Other Questionnaire Requirements
Survey View
Reflection Exercise
Review
Summary
Section 3: Participation in the HHCAHPS Survey
Why Participate in the HHCAHPS Survey Process?
Home Health Agency Eligibility to Participate
Patient Eligibility to Participate
Review
Summary
Section 4: Getting Started with the HHCAHPS Survey
Identifying Participant Roles and Responsibilities
Getting Started
Helpful Getting Started Tips
Review
Summary
Section 5: HHCAHPS Websites and Survey Reports
Home Health CAHPS Websites
Reports for Home Health Agencies
Survey Results
Star Ratings
Review
Summary
Section 6: Improving HHCAHPS Survey Outcomes
How to Improve HHCAHPS Scores
What to Avoid
Review
Summary
Section 7: Conclusion
Course Summary
Course Contributor
Resources
References
Instructor: Tameka N. Warren, MSN, RN, CLC
Tameka N. Warren, MSN, RN, CLC, earned her Bachelor and Master of Science in Nursing degrees from Indiana University School of Nursing at IUPUI, and her Associate of Science in Nursing from Ivy Tech College. She has over 18 years of nursing experience in public health, regulation, home health, leadership, education, maternal child community health, and long-term care environments. Tameka has served as a leader in home healthcare practices, quality improvement, and education as a community health nurse and a Public Health Nurse Surveyor (Home Health & Hospice) certified by the Centers for Medicare & Medicaid Services, or CMS. She has served as a maternal and infant mortality advocate in managing home visiting services, supporting legislation to improve maternal child care in diverse communities, and as an ALPP Certified Lactation Counselor. She has also served as an Adjunct Clinical Professor to further awareness about the importance of community health nursing. Tameka’s passion is to serve the most vulnerable populations affected by health disparities and to inspire a new generation of nurses to do the same successfully.
Disclosure: Tameka N. Warren, MSN, RN, CLC has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
The target audience for this course is: Nurses; in the following settings: Home Health.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
