End of Life Care: Communication
Hours: 1.00
Communication is the process of giving and receiving information. It includes both verbal and nonverbal messages and is a skill that can always be improved upon. Communication is vital for a quality end of life. Effective communication at the end of life can ensure the dying person's wishes are considered. This course discusses when to have end-of-life discussions. It also discusses what topics should be addressed during end-of-life communication. Without good end-of-life communication, the dying individual may not have their final wishes carried out.
Communication is the process of giving and receiving information. It includes both verbal and nonverbal messages and is a skill that can always be improved upon. Communication is vital for a quality end of life. Effective communication at the end of life can ensure the dying person's wishes are considered. This course discusses when to have end-of-life discussions. It also discusses what topics should be addressed during end-of-life communication. Without good end-of-life communication, the dying individual may not have their final wishes carried out.
American Nurses Credentialing Center
In support of improving patient care, Relias LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Nurses will receive 1.00 Nursing Contact Hours after successfully completing this course.
District of Columbia Board of Nursing
District of Columbia Board of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Florida Board of Nursing
Florida Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Georgia Board of Nursing
Georgia Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
South Carolina Board of Nursing
South Carolina Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
West Virginia Board of Registered Nursing
West Virginia Board of Registered Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
New Mexico Board of Nursing
New Mexico Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Arkansas State Board of Nursing
Arkansas State Board Of Nursing Approved Continuing Education program (CEBroker Provider #50-290).
Nurses will receive 1.00 contact hours for participating in this course.
Kentucky Board of Nursing
Kentucky Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Mississippi Board of Nursing
Mississippi Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
North Dakota Board of Nursing
North Dakota Board of Nursing (CEBroker Provider #50-290)
Nurses will receive 1.00 contact hours for participating in this course.
Identify at least three opportunities to discuss the end of life
Determine two key issues that need to be communicated at the end of life.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: What Is Communication?
Communication
Discussing End-Of-Life Issues
End-Of-Life Communication for Healthcare Professionals
Every Patient has Unique Needs
Effective Communication
Cultural Competency
Admissions
Admission Process
Clinical Assessment
Healthcare Terminology
Low Literacy as a Communication Barrier
Techniques to Improve Communication
Changes in Communication Status
Review
Summary
Section 3: Starting the End-Of-Life Conversation
Starting a Conversation
Family Communication
A Family Discussion: Janie and Rey
Patients’ Desires Change
Review
Summary
Section 4: Goals of Communication
Making Communication Successful
Continuing Dialogue
Discussion Alternatives
Communication at the End of Life: A Scenario
A Good Death?
Patient Acceptance
Goal of Communication
Discussing Future Plans
Seek Appropriate Help
Review
Summary
Section 5: Conclusion
Course Summary
Course Contributor
Resources
Reference
Kathleen Koopmann, RN, BSN, PCCN, is an SME Writer for the Post-Acute Care team at Relias, with a focus on long-term care. Kathleen earned her associate degree in nursing in 1987 at Mid-Michigan Community College and her Bachelor of Science in nursing in 2018 from Western Governor's University. She has training from the North Carolina Statewide Program for Infection Control and Epidemiology through NCDHHS and the University of North Carolina. Kathleen has worked in long-term care, outpatient care, acute care, and nursing education. She has hospital experience in Med-Surg, OR/PACU, Critical Care, and outpatient experience in Occupation Health. Kathleen has experience as a clinical instructor for the LPN program at Susquehanna County Career and Technical Center in Pennsylvania. Most recently, she recently worked in long-term care as a Staff Development Coordinator and Infection Control Practitioner.
Disclosure: Kathleen Koopmann, RN, BSN, PCCN has no Relevant Financial or Non-Financial Relationship with ineligible companies to disclose.
The target audience for this course is: Beginner level Social Workers; Nurses; in the following settings: Post-Acute Care.
Asynchronous/Online Distance Learning; please see certificate details for specifics on delivery format.
Relias has a grievance policy in place to facilitate reports of dissatisfaction. Relias will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias.
If you require special accommodations to complete this module, please contact Relias Support by completing the web form (https://www.relias.com/help) or by using the chat functionality.
All courses offered by Relias, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
Reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer or otherwise does not constitute or imply any endorsement, recommendation, or favoring of, or affiliation with, Relias, LLC.
All characteristics and organizations referenced in the following training are fictional. Any resemblance to any actual organizations or persons living or dead, is purely coincidental.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
If you require special accommodations to complete this module, please contact Relias Customer Support here.
